At a Glance
- Tasks: Lead restoration projects, ensuring quality and safety while helping customers through the process.
- Company: Dynamic water restoration company focused on teamwork and customer satisfaction.
- Benefits: Healthcare, paid vacation, and opportunities for growth in a supportive environment.
- Other info: Physical role with hands-on tasks and potential for career advancement.
- Why this job: Make a difference by helping people recover from disasters while developing valuable skills.
- Qualifications: High school diploma, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Position Overview
Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.
Job Responsibilities
- Knowledge of disaster restoration industry
- Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
- Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
- Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
- Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
- Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
- Completes sketch and scope sheet for estimate, complete drying records using mobile software
- Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
- Resolves issues with customers communicates customer issues, daily job activities with key company staff
- Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
- May train new technicians or key operational team members
- Ensure safety standards are being followed during all active jobs
Job Requirements
- High school graduate or equivalent
- Valid driver's license and satisfactory driving record
- Good verbal and written communication skills
- Role models customer service expectations with home owners, adjusters, vendors etc.
- Knowledge of disaster restoration or construction industry
- Proficient with using mobile software to enter data
- Experience with using Xactimate is preferred but not required
- Must be able to prioritize activities and meet deadlines
- Experience in training and managing others
- Strong problem-solving skills
- Communicates customer issues, job activities with key company staff
- Certifications are preferred, but not required: WRT – Water Damage Restoration Technician
Physical Demands and Working Conditions
- Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Stand and walk for extended periods of time.
- Lifting, squatting, crawling and crouching is required.
- Express or exchange ideas with others and receive and act on detailed information given.
- For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
- Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
Benefits
- Healthcare
- Paid vacation
These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
Water Restoration Lead Technician Location: MI-Brighton-48114 Post Date: 10-08-23 employer: ServiceMaster of South Shore Inc
As a Water Restoration Lead Technician in Brighton, MI, you will join a dynamic team that prioritises employee growth and development while fostering a supportive work culture. Our company offers competitive healthcare benefits and paid vacation, ensuring a healthy work-life balance, while also providing opportunities for training and advancement within the disaster restoration industry. With a focus on safety and quality, we empower our employees to excel in their roles and make a meaningful impact in the lives of our customers.
Contact Details:
ServiceMaster of South Shore Inc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Water Restoration Lead Technician Location: MI-Brighton-48114 Post Date: 10-08-23
✨Tip Number 1
Get your networking game on! Reach out to folks in the disaster restoration industry, attend local events, or join online forums. You never know who might have a lead on a job that’s perfect for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and scenarios related to water restoration. This will help you feel more confident and ready to showcase your skills.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really interested in joining our team.
We think you need these skills to ace Water Restoration Lead Technician Location: MI-Brighton-48114 Post Date: 10-08-23
Some tips for your application 🫡
Show Your Knowledge:Make sure to highlight any experience you have in the disaster restoration industry. We want to see that you understand the ins and outs of the job, so don’t hold back on sharing relevant details!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so use simple language and get straight to the point. This will help us see your communication skills right off the bat!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing how your skills align with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ServiceMaster of South Shore Inc
✨Know Your Stuff
Make sure you brush up on your knowledge of the disaster restoration industry. Familiarise yourself with common processes, equipment, and safety standards. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves explaining processes to customers and liaising with adjusters, practice articulating your thoughts clearly. You might want to prepare a few examples of how you've effectively communicated in past roles, especially in tricky situations.
✨Demonstrate Leadership Qualities
As a Water Restoration Lead Technician, you'll be supervising others. Think of instances where you've led a team or trained someone. Be ready to discuss your approach to managing tasks and ensuring safety standards are met during jobs.
✨Prepare for Practical Scenarios
Expect some scenario-based questions during the interview. Prepare to discuss how you'd handle specific job situations, like dealing with a difficult customer or managing a tight deadline. This will showcase your problem-solving skills and ability to prioritise effectively.
