Vice President of Operations in Rochester

Benefits:

• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

About Us

Voda Cleaning & Restoration of Rochester is the first Voda franchise in New York State, and we control all three Greater Rochester territories - a market of roughly 1.1 million people and nearly 300,000 owner-occupied homes. We provide water damage restoration, mold remediation, fire and smoke damage restoration, biohazard and trauma cleanup, reconstruction, and specialty cleaning services for residential and commercial clients. We opened two months ago, and in that time we have already completed numerous projects across emergency water damage mitigation, mold remediation, carpet and upholstery cleaning, tile and grout cleaning, odor removal, and other specialty cleaning services. Demand has grown faster than our current operating structure, which is why we are adding a senior operational leader at this early stage.

The Role

The Vice President of Operations is the senior operational leader of the company and works directly with ownership to establish, direct, and scale the business. You will own day-to-day operational decisions and be accountable for how this company performs and grows. This is a build-it role, not a maintenance role. You will be expected to create systems, develop people, solve problems, manage production, protect margins, and help turn an early-stage restoration company into a significant regional operation. This role is designed to grow with the company, with a potential path to Chief Operating Officer as the organization scales.

What You’ll Own

• People: Recruit, onboard, coach, and develop the production team. Build the pipeline for future technicians, project managers, and operational leaders. Establish clear expectations and accountability throughout the operation. Build a culture centered on professionalism, urgency, teamwork, safety, customer service, and continuous improvement. Lead from the front and be willing to work alongside the team when production demands it.
• Operations: Direct daily operations and resource planning across restoration, reconstruction, specialty cleaning, and residential, commercial, and large-loss projects. Coordinate crews, schedules, equipment, subcontractors, materials, and project priorities. Ensure safe, efficient, profitable, and compliant execution in accordance with IICRC Standards, OSHA regulations, company procedures, and applicable law. Oversee warehouse organization, purchasing, vendor coordination, fleet, equipment readiness, and inventory. Inspect projects, identify operational issues early, and ensure work is completed to company standards. Build scalable processes and operating systems as the company grows.
• Financial Performance: Own operational profitability, gross margins, and EBITDA performance. Manage labor, materials, equipment, subcontractors, and other job costs. Review project performance and identify margin leakage or operational inefficiencies. Identify and implement improvements that increase productivity, capacity, and profitability.
• Growth: Work directly with ownership to establish and execute the company’s growth strategy. Build and maintain relationships with referral partners, commercial clients, property managers, adjusters, vendors, and industry contacts. Help shape account development and commercial sales initiatives. Identify new revenue streams, service offerings, geographic opportunities, and target markets.
• Customer Experience: Serve as the primary operational liaison for clients from project award through completion. Maintain proactive and transparent communication throughout the project. Resolve customer concerns quickly and professionally.

What You Bring

We’re looking for someone who has already run restoration or comparable field-service operations — not someone looking to learn how to run them for the first time. 7–10+ years of progressive leadership experience in restoration, construction, specialty cleaning, or a closely related service industry. Demonstrated experience overseeing field operations, project management, estimating, job costing, and production teams. Applicable IICRC certification(s). Xactimate proficiency. NYS Mold Supervisor License or the ability to obtain one. Strong working knowledge of industry standards, safety requirements, regulations, and legal guidelines. Proven ability to build processes and structures that increase speed, consistency, efficiency, and profitability. Strong financial understanding, including labor utilization, job costing, gross margin, and operational profitability. Valid New York State driver’s license. High school diploma or equivalent.

The Hands-On Part

This is not a desk-only executive position, particularly during this stage of the company’s growth. You will spend time in the office building systems, managing people, reviewing financial performance, planning capacity, and working directly with ownership, but you will also be on job sites. The position requires frequent standing, walking, bending, kneeling, climbing, reaching, and working in varying weather and job-site conditions, as well as the ability to lift, carry, push, or move up to 100 lbs. when required. There will also be travel between job sites throughout the Greater Rochester service area.

Compensation & Benefits

$119,600–$140,400 annual base salary, depending on experience. Performance bonus tied to company revenue and profitability. Take-home company vehicle. Health insurance. 401(k) w/ 100% match up to 4%. Paid time off. Company phone, desktop, laptop, and tablet. Direct access to ownership. Significant authority over day-to-day operations. Real influence over the systems, team, culture, and operating model of the company.

Why This Opportunity Is Different

This isn’t a position where you will spend the next five years waiting for someone above you to leave. You will be joining at the beginning. The customers are coming in. The equipment and infrastructure are in place. The market is large. The initial team is established. Now we need an experienced operator who wants to help build what comes next.