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- Tasks: Lead a team in property damage restoration, ensuring safety and efficiency.
- Company: Join Paul Davis, a community-focused company with a 56-year legacy of helping others.
- Benefits: Enjoy competitive pay, health insurance, RRSP matching, and paid time off.
- Why this job: Make a real impact while growing your career in a dynamic and inclusive environment.
- Qualifications: High School Diploma required; customer service experience and 1+ years in manual labour preferred.
- Other info: Opportunities for training, advancement, and IICRC certifications available.
- Company shirts
- Company cell phone
- RRSP matching after one year
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
Our company\’s mission is to provide opportunities for great people to deliver best in class results. There is a path for career growth, promotions and your future. We will train you!
$26.00 – $35.00 per hour (depending on experience) + on-call bonus
- Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
- Recruit and coach technicians both in the field and in the warehouse
- Survey damage within the property
- Evaluate and record damage to all items within the property
- Manage cleaning process for both contents and structural damage
- Demolition of structural damage to properties through the use of hand and power tools
- Clean up assigned job sites after demolition
- Perform initial site visits
- Conduct moisture inspections
- Set restoration equipment within guidelines
- Complete notes of assigned jobs in our primary operating system (RMS)
- Contact the customer of assigned jobs with ETA
- Take photos of jobs assigned at start, completion, and throughout the process
- Responsible for maintaining assigned vehicles and equipment
- Responsible for unloading and reloading assigned vehicles with equipment
- Keep equipment clean and organized in the shop
- Responsible for recording your time and coding it to the job assigned
- Successful completion of IICRC certifications as IICRC classes are offered
- Assist in the development of new hires through on the job training
- All other duties as assigned
- Knowledge of technology (iPhone, iPad)
- Customer Service Skills
- Communication skills via phone and face to face
- Computer skills
- Ability to learn and operate our primary operating systems: RMS, Xactimate, Encircle and additional systems as requested
- Ability to answer and communicate with customers over the phone and face to face
- Ability to work independently
- Ability to lead a team of Technicians
- Ability to complete work on multiple jobs within the same time frame
- Ability to participate in an on-call schedule
- Ability to work within hazardous environments safely
- Ability to safely operate hand and power tools
- Ability to operate a company vehicle safely
- Ability to represent the company culture through our Truth, Values, Vision, Mission, and 10 Serving Basics
- Maintain a level of confidentiality
- High School Diploma or GED required
- Customer Service experience
- 1+ years of experience in a craft, trade, or manual labor position or equivalent schooling
- 2+ years of experience within the restoration industry
- Constantly moves about job sites
- Constantly positions self to move about job sites; stairs, walkways, and crawl spaces
- Occasionally ascends and descends a ladder to complete jobs
- Must be able to observe and perceive information on a computer and documents
- Must be able to communicate and converse with customers over the phone and face to face
- Frequently will lift up to 60lbs
- Ability to safely operate a company vehicle
Reasonable Accommodation for Disability:
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Lead Mitigation Technician employer: ServiceMaster Clean of Fraser Valley
Contact Detail:
ServiceMaster Clean of Fraser Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Mitigation Technician
✨Tip Number 1
Familiarise yourself with the property damage restoration industry. Understanding the common challenges and solutions in this field will help you speak confidently about your experience and how you can contribute to the team.
✨Tip Number 2
Highlight your leadership skills during any interactions. Since the role involves leading a team, be prepared to discuss your previous experiences in coaching or managing others, even if it's in a different context.
✨Tip Number 3
Showcase your customer service skills. This position requires strong communication with clients, so be ready to provide examples of how you've successfully handled customer interactions in the past.
✨Tip Number 4
Be proactive in learning about the tools and technologies mentioned in the job description, such as RMS and Xactimate. Familiarity with these systems can set you apart from other candidates and demonstrate your commitment to the role.
We think you need these skills to ace Lead Mitigation Technician
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in property damage restoration and leadership roles. Emphasise any specific skills that align with the responsibilities of a Lead Mitigation Technician.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the industry and your commitment to customer service. Mention how your previous experiences have prepared you for this role and how you can contribute to the Paul Davis team.
Highlight Relevant Certifications: If you have any IICRC certifications or other relevant training, be sure to mention these in your application. This will demonstrate your commitment to professional development and your readiness for the role.
Showcase Leadership Skills: In your application, provide examples of your leadership experience, particularly in managing teams or projects. Highlight your ability to coach and develop others, as this is a key aspect of the Lead Mitigation Technician position.
How to prepare for a job interview at ServiceMaster Clean of Fraser Valley
✨Show Your Leadership Skills
As a Lead Mitigation Technician, you'll be expected to lead a team. Be prepared to discuss your previous leadership experiences and how you motivate and coach others. Share specific examples of how you've successfully managed a team in challenging situations.
✨Demonstrate Technical Knowledge
Familiarise yourself with the tools and technologies mentioned in the job description, such as RMS and Xactimate. Be ready to explain how you've used similar systems in the past or how quickly you can learn new software. This shows your readiness to adapt and excel in the role.
✨Emphasise Customer Service Experience
Customer service is key in this role. Prepare to share instances where you've gone above and beyond for customers, especially in high-pressure situations. Highlight your communication skills and ability to handle difficult conversations effectively.
✨Prepare for Safety Discussions
Safety is a priority in property damage restoration. Be ready to discuss your understanding of safety protocols and any relevant training you've received. Mention how you ensure safety for yourself and your team while working in hazardous environments.
