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- Tasks: Coordinate job files, manage customer calls, and ensure smooth communication with teams.
- Company: Join Servpro of Norwich/Windham County, a leader in restoration services.
- Benefits: Enjoy competitive pay, 401(k) matching, health insurance, and paid time off.
- Why this job: Make a difference by providing exceptional customer service and supporting vital operations.
- Qualifications: High school diploma required; office experience and strong communication skills preferred.
- Other info: Full-time role with opportunities for career advancement in a supportive environment.
The predicted salary is between 36000 - 48000 £ per year.
Servpro of Norwich/Windham County is hiring a Job File Coordinator!
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Vision insurance
- Superior benefits
- Career progression
- Professional development
Summary:
The Job File Coordinator plays a crucial role in our franchise, ensuring seamless communication between our customers and our operational teams. This position involves performing various administrative tasks related to customer calls, job management, scheduling, and customer satisfaction. Additionally, the Job File Coordinator is responsible for maintaining a high level of customer service and assisting with general office duties.
Primary Responsibilities:
- Promptly receive and enter lead calls and job referrals into the system, ensuring accuracy and completeness.
- Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
- Handle general phone calls and ensure a positive and welcoming experience.
- Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
- Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
- Collaborate with teams to coordinate the reconstruction schedule, ensuring efficient resource allocation and timely job completion.
- Assist with job file documentation, communications, and subcontractor activities.
- Support Reconstruction and Mitigation Team as needed.
- Perform other job-related duties as assigned.
Education and Experience Requirements:
- High school diploma/GED is required.
- Previous office experience preferred.
- Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
- Proficiency in using various digital tools and technologies to complete job tasks efficiently.
- Experience in the restoration, construction, or insurance industry is a plus.
Physical and Work Environment Requirements:
This is a largely sedentary role in an office environment. However, some filing may be required, which could involve lifting files, opening filing cabinets, and bending or standing on a step stool as necessary.
Normal Working Hours, Additional Working Hours, and Travel Requirements:
This is a full-time position, working hours varying between 8:00 a.m. and 5:00 p.m., Monday–Friday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Schedule: 8 hour shift
Work Location: In person
Job File Coordinator employer: ServiceMaster Clean of Fraser Valley
Contact Detail:
ServiceMaster Clean of Fraser Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Job File Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Job File Coordinator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the role. Highlight your customer service skills and any relevant experience in the restoration or construction industry.
✨Tip Number 3
Stay organised! Keep track of all the jobs you've applied for and follow up with a friendly email if you haven't heard back after a week or two. It shows you're keen and keeps you on their radar.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Servpro of Norwich/Windham County!
We think you need these skills to ace Job File Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Job File Coordinator role. Highlight your customer service skills and any relevant experience in administration or the restoration industry. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and teams, it's essential to demonstrate your verbal and written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Be Detail-Oriented: Attention to detail is key for a Job File Coordinator. Ensure that your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Servpro of Norwich/Windham County!
How to prepare for a job interview at ServiceMaster Clean of Fraser Valley
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Job File Coordinator role. Familiarise yourself with the responsibilities like customer service, job management, and communication with operational teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this role, prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlighting these skills will demonstrate your ability to maintain a friendly and professional demeanour, which is crucial for the Job File Coordinator.
✨Be Ready to Discuss Digital Tools
The job requires proficiency in various digital tools and technologies. Brush up on any relevant software you've used in previous roles, and be prepared to discuss how you can leverage these tools to improve efficiency in job management and communication.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows that you're not only interested in the job but also in how you can grow within the company.
