Job File Coordinator

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Job Opening: SERVPRO of Kennett Square/Oxford – Job File Coordinator

This is a full-time, in-person position located in Nottingham, PA.

About the Role

Are you passionate about helping people through difficult situations? Join our franchise as a Job File Coordinator and make a difference every day. Our goal is to restore fire and water damage to \”Like it never even happened\”.

Ideal Candidate

We are looking for someone who is excellent on the phone, has strong analytical skills, and can multitask effectively. If you are self-motivated, dependable, and enjoy providing outstanding customer service, you might be our perfect hero!

Compensation and Growth

As a valued employee, you will receive a competitive pay rate with opportunities for learning and advancement.

Primary Responsibilities

1. Monitor job file status to ensure documentation accuracy.
2. Communicate daily with production crews to capture required documentation.
3. Create and review estimates based on scope and photos.
4. Maintain an accurate Work in Progress board for all active projects.
5. Ensure client requirements are followed.
6. Maintain communication with managers.
7. Review timestamps and data points for accurate reporting.
8. Complete and review job file documentation for final upload and audit.
9. Perform internal project audits.
10. Handle job close-out activities, including coordination with AR for invoicing.
11. Coordinate subcontractors on job sites.
12. Assist other departments as needed.

Position Requirements

1. At least 2 years of administrative or office experience.
2. Experience with billing, quality assurance, and scheduling is a plus.
3. Experience in the service industry is a plus.
4. Polite, confident, and excellent customer service skills.
5. Strong organizational skills and attention to detail.
6. Ability to work in a fast-paced, team-oriented environment.
7. Proficiency in Microsoft Office (Outlook, Word, Excel, QuickBooks).
8. Ability to learn new software, including Xactimate and proprietary systems.
9. Minimum education: HSD/GED.
10. Ability to pass a background check.

Work Hours

40 hours/week with potential overtime. Hours are from 8 a.m. to 5 p.m.

Benefits

• Health insurance (company covers a portion)
• Dental and vision insurance
• Life insurance
• 401(k)
• Paid holidays
• Vacation pay
• Sick pay

*Monthly KPM bonus eligibility if goals are met!

Physical and Skill Demands

This role involves working in a fast-paced office environment. Some filing is required, which may involve lifting files, opening cabinets, and standing or bending as necessary.

Additional Information

Each SERVPRO franchise is independently owned and operated. Employees are hired and employed by the franchise, not by SERVPRO Industries, LLC or its affiliates.

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