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- Tasks: Assist in managing restoration jobs, ensuring quality and timely completion.
- Company: Join a dynamic team in the disaster restoration industry, making a real impact.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Gain hands-on experience while helping customers recover from disasters in a supportive environment.
- Qualifications: High school diploma, valid driver's license, and strong communication skills required.
- Other info: Physical demands include lifting and standing; safety training provided.
Monitors and inspects tasks for contents related restoration jobs to ensure quality and timely job completion. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.
Job Responsibilities
- Knowledge of disaster restoration industry
- Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
- Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
- Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
- Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
- Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
- Completes sketch and scope sheet for estimate
- Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
- Resolves issues with customers communicates customer issues, daily job activities with key company staff
- Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
- May train new technicians or key operational team members
- Ensure safety standards are being followed during all active jobs
Job Requirements
- High school graduate or equivalent
- Valid driver's license and satisfactory driving record
- Good verbal and written communication skills
- Role models customer service expectations with home owners, adjusters, vendors etc.
- Knowledge of disaster restoration or construction industry
- Proficient with using mobile software to enter data
- Experience with using Xactimate is preferred but not required
- Must be able to prioritize activities and meet deadlines
- Experience in training and managing others
- Strong problem-solving skills
- Communicates customer issues, job activities with key company staff
- Certifications are preferred, but not required: ASD – Applied Structural Drying Technician, FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician, WRT – Water Damage Restoration Technician
Physical Demands and Working Conditions
- Incumbent must be prepared to move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Stand and walk for extended periods of time.
- Lifting, squatting, crawling and crouching is required.
- Express or exchange ideas with others and receive and act on detailed information given.
- For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
- Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
Compensation: $17.00 - $20.00 per hour
Assistant Project Manager employer: ServiceMaster Clean of Fraser Valley
Contact Detail:
ServiceMaster Clean of Fraser Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Project Manager
✨Tip Number 1
Familiarise yourself with the disaster restoration industry. Understanding the key processes and terminology will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in explaining complex processes clearly and concisely. This is crucial as you'll need to interact with customers and adjusters regularly.
✨Tip Number 3
Showcase any experience you have in managing or training others. Highlighting your leadership skills can set you apart, as supervising technicians is a key part of this role.
✨Tip Number 4
Be prepared to discuss how you handle problem-solving in high-pressure situations. Providing examples from past experiences can illustrate your ability to maintain quality control and meet deadlines.
We think you need these skills to ace Assistant Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and the disaster restoration industry. Emphasise any supervisory roles you've held and your ability to manage tasks and teams effectively.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Assistant Project Manager position. Mention specific skills that align with the job description, such as your problem-solving abilities and customer service experience.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, provide examples in your application of how you've successfully communicated with customers or team members in past positions.
Highlight Relevant Certifications: If you have any certifications related to disaster restoration or project management, be sure to mention them in your application. Even if they are not required, they can set you apart from other candidates.
How to prepare for a job interview at ServiceMaster Clean of Fraser Valley
✨Show Your Knowledge of the Industry
Make sure to brush up on your knowledge of the disaster restoration industry. Be prepared to discuss relevant processes and standards, as well as any experience you have in this field. This will demonstrate your understanding and commitment to the role.
✨Demonstrate Strong Communication Skills
Since the role involves explaining processes to customers and interfacing with adjusters, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated complex information to clients or team members.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you've encountered challenges in previous roles and how you resolved them. This will showcase your ability to think on your feet and manage issues effectively, which is crucial for an Assistant Project Manager.
✨Emphasise Team Management Experience
If you have experience training or managing others, be sure to highlight this during the interview. Discuss your approach to leadership and how you ensure safety and operational standards are met, as this is a key responsibility of the role.
