At a Glance
- Tasks: Support product enquiries and ensure customer satisfaction through efficient service.
- Company: Join a leading company in garden and outdoor power equipment.
- Benefits: Gain hands-on experience, training opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and development in a collaborative setting.
- Why this job: Make a real impact by enhancing customer experiences with innovative products.
- Qualifications: Strong communication skills and a proactive attitude towards learning.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Reporting to: Technical Support and Training Manager
Job Objective:
Working on your own initiative and as part of a team you will be expected to ensure the smooth operation of product support enquiries in your area, by working in an efficient manner, achieving customer satisfaction by ensuring the company delivers the service as promised. By providing after-sales/product support to the retail sales team, service centres, dealer network and end-user customers.
The management of dealer and service centre after-sales support activities.
Monitoring of product performance, on site reviews and machine set-up.
Liaison with key account customers ensuring that their operations are offered first class support, effectively enhancing their perception of the Reesink UK product range.
Prime objective is to always approach tasks with education in mind, to learn and to pass on the knowledge gained to others. Constantly raising the standards of all involved with the Reesink UK product range.
Core Tasks / Responsibilities
- To receive and follow up technical enquiries, from the source
- Manage the dealer/branch /service centres in such a manner that all after-sales concerns are efficiently handled and fully resolved.
- Ensure that the dealers/branch and service centres are following and working within the policy and procedures of the brands distributed by Reesink UK.
- Carry out after-sales meetings with dealers/branch/service centres at least once every quarter using a pre-advised and agreed agenda
- Carry out after-sales reviews at agreed intervals with key account customers using the pre-printed form and guidelines
- Keep accurate records and reports of all visits and corrective action
- Ensure ‘Product Quality Observation System’ forms are processed and closed promptly
- Liaise with all departments across Reesink UK and IRE
- Prepare and carry out dealer and operator training courses
- Attend shows and exhibitions as required
- Assist with demonstrations as required
- Assist production with technical issues
- Be aware of and understand all technical information, e.g. bulletins, service manuals etc.
- Have a full working knowledge of the product range including options and variances
- Attend training and service schools as requested, both in the UK and overseas
- Ensure warranty claims are processed and closed quickly
- Assist the Account Managers in the promotion and sales of the product where appropriate
- Carry out Tournament support when required.
- Carry out any duties as requested by the company in accordance with their contract of employment
- To have a positive and professional manner when representing the company
- As a company employee you will abide by the company rules and adhere to the Health and Safety policy.
Essential Functional Knowledge & Social Skills
- Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning
Editorial Address
LandPower Publications LLP, Howbery Park, Benson Lane, Wallingford, Oxfordshire, OX10 8BA
Service Dealer is the UK\'s leading news and information resource for Garden, Turfcare, Farm, ATV & Outdoor Power Equipment
PRODUCT SPECIALIST NORTH employer: Servicedealer
Reesink UK is an exceptional employer that prioritises employee development and customer satisfaction, making it a rewarding place to work as a Product Specialist in the picturesque Oxfordshire region. With a strong emphasis on teamwork, continuous learning, and a supportive work culture, employees are encouraged to grow their skills while contributing to the success of the company. The opportunity to engage with key account customers and participate in training courses both locally and internationally adds unique value to this role, ensuring a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land PRODUCT SPECIALIST NORTH
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your skills and experiences effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace PRODUCT SPECIALIST NORTH
Some tips for your application 🫡
Show Your Initiative:When writing your application, make sure to highlight instances where you've taken the initiative in previous roles. We love candidates who can work independently and as part of a team, so share examples that showcase your proactive approach!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Product Specialist role. We want to see how you can contribute to our mission at StudySmarter.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate clarity, and it helps us understand your qualifications better!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! It streamlines the process for us and ensures your application is seen by the right people. We can’t wait to hear from you!
How to prepare for a job interview at Servicedealer
✨Know Your Products Inside Out
Make sure you have a solid understanding of the product range you'll be supporting. Familiarise yourself with technical specifications, common issues, and after-sales processes. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Demonstrate Customer-Centric Thinking
Since customer satisfaction is key, prepare examples of how you've successfully handled customer enquiries or resolved issues in the past. Highlight your ability to communicate effectively and provide first-class support, as this aligns perfectly with the job's objectives.
✨Show Your Team Spirit
This role requires both independent work and teamwork. Be ready to discuss how you've collaborated with others in previous positions. Share specific instances where your contributions helped improve team performance or customer outcomes, showcasing your adaptability and proactive approach.
✨Prepare for Technical Questions
Expect some technical questions during the interview. Brush up on relevant technical knowledge and be prepared to discuss how you would handle specific scenarios related to product support. This will demonstrate your readiness to tackle the challenges of the role head-on.
