At a Glance
- Tasks: Lead and execute exciting events at a renowned private members' club in Soho.
- Company: Join The Groucho Club, a creative hub for film, media, arts, and music.
- Benefits: Enjoy competitive salary, 33 days holiday, nutritious meals, and staff parties.
- Other info: Dynamic environment with opportunities for personal growth and collaboration.
- Why this job: Be at the heart of vibrant events, shaping memorable experiences for members and guests.
- Qualifications: Proven experience in events operations and a passion for hospitality and creativity.
The predicted salary is between 40000 - 50000 £ per year.
About The Groucho Club Founded in 1985, The Groucho Club is one of London’s most renowned private members’ clubs, bringing together individuals from the creative industries including film, media, arts, publishing, and music. Located in Soho, the Club provides bars, restaurants, event spaces, and bedrooms exclusively for members and their guests. Discretion, individuality and a relaxed yet professional atmosphere sit at the heart of everything we do.
We are looking for a highly organised, energetic, and hands-on Senior Events & Programme Delivery Manager to lead the seamless execution of all events at The Groucho Club. This is a pivotal role for someone who thrives on the floor, can think strategically, and understands how to bring both private events and creative programming to life with precision and flair. As Senior Events & Programme Delivery Manager, you will take full ownership of operational delivery, overseeing every detail from planning through to execution and post-event review. You will play a central role in shaping the growing calendar of member programming, working closely with the Programming Manager to ensure each event is delivered flawlessly and reflects the Club’s identity and creative direction. This role combines leadership, logistics, and delivery excellence. You will inspire the events team, optimise performance and revenue, and ensure that every member and guest experience is consistently exceptional.
What You’ll Be Doing
- Event Operations & Delivery
- Leading the end-to-end operational delivery of all Club events, ensuring exceptional execution every time.
- Planning staffing, logistics, equipment, and service flow in advance to achieve seamless delivery.
- Overseeing event set-up, service, and breakdown, maintaining the highest standards across all spaces.
- Monitoring scheduling, labour hours, and team performance to ensure efficiency and accountability.
- Managing budgets, inventory, and event supplies, ensuring resources are optimised.
- Maintaining excellent health, safety, hygiene, and compliance standards at all times.
- Programme Delivery
- Acting as the operational lead for all programmed member events in close partnership with the Programming Manager.
- Translating creative concepts into fully realised, operationally viable events.
- Building detailed event plans and ensuring the team is fully briefed and prepared.
- Attending planning and production meetings, contributing practical solutions and insights.
- Conducting post-event reviews to continuously improve performance and delivery.
- Supporting the scaling of programming activity while maintaining consistency and quality.
- Member & Guest Experience
- Leading from the floor, setting the standard for warm, confident, and intuitive hospitality.
- Building strong relationships with members, anticipating preferences and personalising service.
- Empowering the team to resolve challenges proactively and exceed expectations.
- Driving ancillary revenue through thoughtful upselling and curated experiences.
- Events Sales Support
- Providing full cover for the Events Sales Manager when required, ensuring continuity of experience.
- Hosting tastings, showrounds, and engaging prospective clients with confidence and professionalism.
- Managing enquiries, special requests, and networking opportunities to support revenue growth.
- Maintaining accurate records of activity and ensuring smooth handovers.
- Leadership & Team Development
- Leading, motivating, and developing a high-performing events team.
- Delivering training, feedback, and structured development plans.
- Creating a positive, collaborative culture where standards and accountability are clear.
- Managing recruitment, onboarding, and ongoing performance management.
- Acting as a role model with a strong, visible presence on the floor.
What Makes You a Great Fit
- Proven experience in senior events operations within a high-end hospitality or members’ club environment.
- A natural leader with presence, confident, calm, and decisive, even under pressure.
- Highly organised with exceptional attention to detail and the ability to juggle multiple priorities.
- Commercially aware, with experience managing budgets and driving revenue opportunities.
- A true host, warm, intuitive, and genuinely passionate about delivering memorable experiences.
- Strong communicator, able to collaborate across departments and inspire a team.
- Solutions-focused, proactive, and adaptable in a fast-paced, ever-evolving environment.
- Experience with event systems (e.g. Tripleseat) and workforce planning tools is advantageous.
- A genuine interest in arts, culture, and creative programming is a strong plus.
Why You’ll Love It Here
- Competitive salary
- 33 days holiday including bank holidays (pro rata)
- Wagestream to support your financial wellbeing
- Nutritious team meals
- Pension scheme
- Employee Assistance Programme with Hospitality Action
- Staff parties, tastings, and the chance to work alongside London’s most creative members
Equal Opportunities
The Groucho Club is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. No agency support required, direct candidates only, please.
Events Operations Manager in London employer: Service
The Groucho Club is an exceptional employer, offering a vibrant work culture that celebrates creativity and individuality in the heart of Soho. With competitive salaries, generous holiday allowances, and a commitment to employee wellbeing through initiatives like Wagestream and an Employee Assistance Programme, we foster an environment where team members can thrive both personally and professionally. Join us to lead a passionate events team, engage with London's creative elite, and enjoy unique opportunities for growth and development in a prestigious private members' club.
StudySmarter Expert Advice🤫
We think this is how you could land Events Operations Manager in London
✨Tip Number 1
Get to know the venue! If you're eyeing a role at The Groucho Club, spend some time there. Familiarise yourself with the atmosphere, the events they host, and the vibe of the members. This will help you speak their language during interviews.
✨Tip Number 2
Network like a pro! Attend events or gatherings where you might meet current staff or members. Building relationships can give you insider info and make your application stand out. Plus, who doesn’t love a good chat over a drink?
✨Tip Number 3
Show off your event skills! When you get the chance, share examples of past events you've managed. Highlight how you’ve tackled challenges and delivered exceptional experiences. This is your moment to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at The Groucho Club. Don’t miss out on this opportunity!
We think you need these skills to ace Events Operations Manager in London
Some tips for your application 🫡
Show Your Passion for Events:When you're writing your application, let your enthusiasm for events shine through! We want to see how much you love creating memorable experiences and how that aligns with our creative vibe at The Groucho Club.
Be Detail-Oriented:As an Events Operations Manager, attention to detail is key. Make sure your application is polished and free of errors. Highlight your organisational skills and how you've successfully managed multiple priorities in past roles.
Tailor Your Application:Don’t just send a generic application! We want to know why you’re a great fit for us specifically. Reference the job description and share relevant experiences that demonstrate your ability to lead and deliver exceptional events.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Service
✨Know Your Events Inside Out
Before the interview, dive deep into The Groucho Club's past events and programming. Familiarise yourself with their style and ethos, so you can discuss how your experience aligns with their vision. This shows genuine interest and helps you stand out.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Highlight your ability to motivate and inspire others, as this role requires a strong leader who can maintain a positive atmosphere while ensuring flawless execution.
✨Be Ready to Discuss Budget Management
Since managing budgets is key for this position, come prepared with specific examples of how you've effectively managed event budgets in the past. Discuss any strategies you've used to optimise resources and drive revenue, which will demonstrate your commercial awareness.
✨Emphasise Your Passion for Creativity
The Groucho Club values creativity, so be sure to express your genuine interest in arts and culture during the interview. Share any relevant experiences or ideas you have for innovative events that could enhance their member programming.
