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- Tasks: Support the operations team with admin tasks, data analysis, and project involvement.
- Company: Award-winning advice firm with over 35 years of experience.
- Benefits: Market-leading salary, 29 days holiday, flexible working, and profit share.
- Other info: Enjoy a dynamic work environment with opportunities for personal and professional development.
- Why this job: Join a collaborative team and enhance client services while growing your career.
- Qualifications: Strong attention to detail, problem-solving skills, and teamwork experience.
My client is an award-winning advice firm with offices in Norfolk and Suffolk; they have been established for over 35 years. My client is looking for an experienced administration professional with strong problem-solving skills, attention to detail, a mindset that naturally looks to improve processes as well as someone who enjoys working collaboratively to support their established operations team. The successful candidate will benefit from a market leading salary and benefits package and importantly the opportunity to progress in their career with support both personally and financially, in addition all professional exam costs are met, and study is supported.
Role Purpose
You will provide administrative support to the Operations Department maximising back-office system functionality, producing a range of reports and data analysis, and assisting with operational queries. You will have involvement in multiple projects across the department, the purpose of these projects is to enhance the service delivered to clients as well as supporting the team and will involve keeping records up to date on my clients back office systems.
Key Responsibilities
- You will update various records, primarily on my clients back-office system for data cleansing and running various exception reports and team liaison.
- You will maintain and evolve a number of systems and processes to help keep the support teams working effectively.
- You will provide data analysis and reporting across the back-office with a focus on core client data held ensuring the team are keeping records up to date.
- You will assist with testing and implementing new functionality available on the back-office systems.
- You will have involvement in a wide variety of projects, which will enable business and team efficiencies and benefit from new technology as it becomes available, including client processes.
- You will update tax year-end legislation changes across several systems.
- Working with Document Designer on the template area of my clients back-office system, which is used to set up and maintain a range of documents for the teams use.
- Advise and support on IT queries where possible.
- Compile data for bulk mailings from my clients back-office system.
- Maintain and update your own personal development record.
Essential Skills
- Data analysis.
- Strong attention to detail/accuracy.
- Basic numeracy and data handling skills.
- Computer literate.
- Analytical.
- Good organisational and prioritisation skills.
- Time management.
- Ability to identify and raise issues and errors where applicable.
- Ability to follow rules and procedures.
- A willingness to learn rules and procedures.
- A willingness to learn and take feedback.
- Good problem solving skills.
- Team work (working collaboratively).
- Ability to build and maintain relationships.
- Strong communication skills – written and verbal.
Desirable Skills
- Producing data and reports.
- Development of software.
- Commercial awareness.
- Strong Microsoft Excel skills.
Personal attributes
- Behaving in a professional manner.
- Trust and integrity.
- Curiosity and willingness to learn and improve.
- Willing to help and support the wider team e.g. covering reception/IT queries.
Benefits
- 29 days holiday + office closed between Christmas and New Year + Birthday off.
- 5% pension contribution.
- Flexible working.
- Hybrid working (after 1 year).
- Profit Share.
- Social events.
- Free parking.
- Free drinks/fruit.
- Cycle to work.
- Length of service recognition.
- Discounted legal services.
- Life cover and income protection.
- Healthcare cash plan.
- Private health care scheme.
Team Support Administrator employer: Service Service
Contact Detail:
Service Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Team Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Support Administrator role. Highlight your experience in administration, data analysis, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our operations team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled challenges or improved processes. We’re all about finding solutions, so let us know how you’ve done that in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and tech-savvy – just what we like to see!
How to prepare for a job interview at Service Service
✨Know Your Stuff
Before the interview, make sure you understand the role of a Team Support Administrator inside out. Familiarise yourself with the key responsibilities and essential skills mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Problem-Solving Skills
Since this role requires strong problem-solving abilities, think of specific examples from your past experiences where you've successfully tackled challenges. Be ready to discuss how you approached these situations and what the outcomes were. This will highlight your analytical mindset and ability to improve processes.
✨Be a Team Player
Collaboration is key in this role, so be prepared to talk about your experience working in teams. Share examples of how you've supported colleagues or contributed to team projects. Emphasising your teamwork skills will show that you can fit into their established operations team seamlessly.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or ongoing projects. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you. Plus, it demonstrates your curiosity and willingness to learn!