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- Tasks: Support operations by enhancing systems, producing reports, and collaborating on projects.
- Company: Award-winning advice firm with over 35 years of experience.
- Benefits: 29 days holiday, flexible working, profit share, and healthcare benefits.
- Other info: Opportunities for career progression and personal development support.
- Why this job: Join a dynamic team and make a real impact on client services.
- Qualifications: Experience in data analysis, project management, and strong attention to detail.
My client is an award-winning advice firm with offices in Norfolk and Suffolk; they have been established for over 35 years. My client is looking for an experienced operations administration professional with strong problem-solving skills, attention to detail, a mindset that naturally looks to improve processes as well as someone who enjoys working collaboratively to support their established operations team. The successful candidate will benefit from a market leading salary and benefits package and importantly the opportunity to progress in their career with support both personally and financially, in addition all professional exam costs are met, and study is supported.
Role Purpose
You will provide the Associate Director with document designer and PC exceptions reporting support, you will help to maximise my clients back-office system functionality by ensuring changes are successfully embedded company wide. You will support the delivery of multiple projects to enhance the services delivered to clients. You will produce a range of regular and ad-hoc reports and data analysis, and assist with system, IT and operational queries that may arise.
Key Responsibilities
- You will develop and maintain document designer templates ensuring these are set up in the most efficient way for the end user, and any new functionalities are implemented.
- You will assist in testing and implementing new functionality available on my clients back-office system.
- You will maintain and continuously look to improve systems and processes, providing support and training where necessary.
- You will support the updating of systems and processes to enable data cleansing and running various reports, liaising with team members as required.
- You will ensure data accuracy and consistency across systems, escalating issues where required.
- You will work collaboratively across teams to ensure consistent use of systems and adherence to data standards.
- You will contribute or lead operational improvement projects focused on improving efficiency, data accuracy, and client service delivery. Identify inefficiencies and implement scalable solutions to improve system workflows.
- You will update tax year-end legislation changes across a number of internal systems.
- You will support the mapping and documentation of processes to improve consistency and performance.
- You will maintain and update your own personal development record.
Essential Skills
- Data analysis and reporting.
- Maintenance and development of CRM and/or back-office systems.
- Project management experience.
- Commercial awareness and an understanding of business operations.
- Strong attention to detail/accuracy.
- Excellent organisational and prioritisation skills.
- Naturally analytical with the ability to both interpret and present data.
- Ability to follow procedures and identify problems.
- Excellent communication skills.
- Teamwork (working collaboratively).
- Good experience of MS Office suite of products.
Desirable Skills
- Experience delivering larger scale projects.
- An awareness of process improvement methodologies.
- Advanced MS Word and Excel skills.
Personal attributes
- Professional and accountable approach to work.
- High levels of trust, integrity and reliability.
- A proactive mind set, with curiosity and a focus on continuous improvement.
- A willingness to support and help others with a strong emphasis on team work.
Benefits
- 29 days holiday + office closed between Christmas and New Year + Birthday off.
- 5% pension contribution.
- Flexible working.
- Hybrid working (after 1 year).
- Profit Share.
- Social events.
- Free parking.
- Free drinks/fruit.
- Cycle to work.
- Length of service recognition.
- Discounted legal services.
- Life cover and income protection.
- Healthcare cash plan.
- Private health care scheme.
Operations Support Administrator in Suffolk employer: Service Service
Contact Detail:
Service Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Administrator in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Support Administrator in Suffolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Administrator role. Highlight your problem-solving skills and attention to detail, as these are key traits we're looking for. Show us how your experience aligns with our needs!
Showcase Your Experience: When detailing your past roles, focus on your experience with data analysis, CRM systems, and project management. We want to see how you've contributed to operational improvements in previous positions, so don't hold back on those examples!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, clarity is key in demonstrating your organisational skills!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you can ensure that all your details are captured correctly, and it helps us keep track of your application efficiently. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Service Service
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operations Support Administrator. Familiarise yourself with the key responsibilities and essential skills mentioned in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Show Off Your Problem-Solving Skills
Since this role requires strong problem-solving abilities, prepare specific examples from your past experiences where you've successfully tackled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical mindset.
✨Highlight Your Teamwork Experience
Collaboration is key in this position, so be ready to discuss times when you’ve worked effectively within a team. Share examples that showcase your ability to support others and contribute to group projects, as well as how you’ve helped improve processes together.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to process improvement or how they support professional development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.