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- Tasks: Lead and manage teams to ensure smooth customer order processing and workflow.
- Company: Join a friendly, established company with a focus on professional growth.
- Benefits: Enjoy competitive salary, pension, generous leave, and health support.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in people management and strong problem-solving abilities required.
- Other info: Opportunity for career advancement in a supportive workplace.
The predicted salary is between 28000 - 42000 £ per year.
Bungay Office Based (due to the location, you would need your own transport)
£35,000K
8:30am – 5.00pm Monday to Friday
As part of my clients ongoing internal restructure, they are looking for a proactive and highly motivated Customer Order Process (COP) Manager to join their Business Systems team in Bungay. This is a key management role responsible for overseeing our Planning and Data Preparation teams to ensure a seamless, efficient, and high-quality workflow for all customer orders and data. You will ensure customer work is processed smoothly and on time, maximising production efficiency and supporting our factory teams to deliver outstanding service to our clients. Working closely with colleagues across the business, you will manage, support and develop your team while continually improving processes, systems, and collaboration across departments.
To be successful, you will be an organised, people-focused leader with excellent decision-making skills, a passion for problem solving, and the ability to influence and build effective relationships across all areas of the business.
Role Responsibilities
- Lead and manage the Planning and Data Preparation teams, ensuring smooth daily operations
- Manage team structure, workloads, recruitment, training, development and succession planning
- Handle team communications, performance reviews, one-to-ones, holiday and sickness management
- Investigate and resolve quality issues, implementing training or process improvements where required
- Work closely with Customer Service, Sales, Production Control and wider business stakeholders to improve workflow and communication
- Support automation and systems development initiatives, engaging with IT and project teams
- Support system testing, process development and documentation of standard operating procedures
- Provide regular KPI and performance reporting
About you:
- Demonstrable people management experience, ideally within a fast-paced production, manufacturing, or operations environment
- Experience managing different working patterns (shift, hybrid and part-time staff)
- Proven experience in workflow, process or systems management
- Strong communication and influencing skills, with the ability to collaborate across multiple departments and stakeholders
- Excellent problem-solving ability and confidence to make clear decisions under pressure
- A proactive and adaptable approach, with the ability to flex to changing priorities
- Strong IT capability, particularly Microsoft Excel and SharePoint
- A professional, personable leadership style with the ability to motivate, engage and inspire teams
What they can offer you:
- Contributory Pension
- Company Sick Pay
- 26 Days Annual Leave + Bank Holidays
- Life Assurance
- Cycle Scheme
- Free Onsite Car Parking (Subject to Availability)
- Health & Wellbeing Support
This is an excellent opportunity to work for a profession, friendly and well established company where you can really make a difference.
Please email Louise your CV and I look forward to hearing from you.
Customer Order Processing Manager in Suffolk employer: Service Service
Contact Detail:
Service Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Processing Manager in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Order Processing Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your people-focused leadership style and problem-solving skills during the interview.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and process improvement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to contribute to improving workflows and collaboration across departments.
We think you need these skills to ace Customer Order Processing Manager in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Order Processing Manager role. Highlight your people management experience and any relevant achievements in workflow or process management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and improved processes in previous positions, and don’t forget to show your passion for problem-solving!
Showcase Your IT Skills: Since strong IT capability is key for this role, be sure to mention your proficiency in Microsoft Excel and SharePoint. If you have experience with automation or systems development, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Service Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Order Processing Manager. Familiarise yourself with the key tasks mentioned in the job description, such as managing teams and improving workflows. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Management Skills
Since this role requires strong people management experience, be prepared to share specific examples of how you've successfully led teams in the past. Think about challenges you've faced and how you motivated your team to overcome them. This will highlight your leadership style and ability to inspire others.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially under pressure. Prepare scenarios where you've had to make quick decisions or resolve quality issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly convey your thought process.
✨Demonstrate Your IT Proficiency
Given the emphasis on IT capabilities, particularly with Microsoft Excel and SharePoint, be ready to discuss your experience with these tools. If possible, mention any specific projects where you've used them to improve processes or reporting. This will show that you have the technical skills needed for the role.
