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- Tasks: Support operations by enhancing systems, producing reports, and collaborating on projects.
- Company: Award-winning advice firm with over 35 years of experience.
- Benefits: 29 days holiday, flexible working, profit share, and healthcare benefits.
- Other info: Opportunities for career progression and personal development support.
- Why this job: Join a dynamic team and make a real impact on client services.
- Qualifications: Experience in data analysis, project management, and strong attention to detail.
My client is an award-winning advice firm with offices in Norfolk and Suffolk; they have been established for over 35 years. My client is looking for an experienced operations administration professional with strong problem-solving skills, attention to detail, a mindset that naturally looks to improve processes as well as someone who enjoys working collaboratively to support their established operations team. The successful candidate will benefit from a market leading salary and benefits package and importantly the opportunity to progress in their career with support both personally and financially, in addition all professional exam costs are met, and study is supported.
Role Purpose
You will provide the Associate Director with document designer and PC exceptions reporting support, you will help to maximise my clients back-office system functionality by ensuring changes are successfully embedded company wide. You will support the delivery of multiple projects to enhance the services delivered to clients. You will produce a range of regular and ad-hoc reports and data analysis, and assist with system, IT and operational queries that may arise.
Key Responsibilities
- You will develop and maintain document designer templates ensuring these are set up in the most efficient way for the end user, and any new functionalities are implemented.
- You will assist in testing and implementing new functionality available on my clients back-office system.
- You will maintain and continuously look to improve systems and processes, providing support and training where necessary.
- You will support the updating of systems and processes to enable data cleansing and running various reports, liaising with team members as required.
- You will ensure data accuracy and consistency across systems, escalating issues where required.
- You will work collaboratively across teams to ensure consistent use of systems and adherence to data standards.
- You will contribute or lead operational improvement projects focused on improving efficiency, data accuracy, and client service delivery. Identify inefficiencies and implement scalable solutions to improve system workflows.
- You will update tax year-end legislation changes across a number of internal systems.
- You will support the mapping and documentation of processes to improve consistency and performance.
- You will maintain and update your own personal development record.
Essential Skills
- Data analysis and reporting.
- Maintenance and development of CRM and/or back-office systems.
- Project management experience.
- Commercial awareness and an understanding of business operations.
- Strong attention to detail/accuracy.
- Excellent organisational and prioritisation skills.
- Naturally analytical with the ability to both interpret and present data.
- Ability to follow procedures and identify problems.
- Excellent communication skills.
- Teamwork (working collaboratively).
- Good experience of MS Office suite of products.
Desirable Skills
- Experience delivering larger scale projects.
- An awareness of process improvement methodologies.
- Advanced MS Word and Excel skills.
Personal attributes
- Professional and accountable approach to work.
- High levels of trust, integrity and reliability.
- A proactive mind set, with curiosity and a focus on continuous improvement.
- A willingness to support and help others with a strong emphasis on team work.
Benefits
- 29 days holiday + office closed between Christmas and New Year + Birthday off.
- 5% pension contribution.
- Flexible working.
- Hybrid working (after 1 year).
- Profit Share.
- Social events.
- Free parking.
- Free drinks/fruit.
- Cycle to work.
- Length of service recognition.
- Discounted legal services.
- Life cover and income protection.
- Healthcare cash plan.
- Private health care scheme.
Operations Support Administrator employer: Service Service
Contact Detail:
Service Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Support Administrator role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for their team too. Practice common interview questions and think about how your skills can improve their processes.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We believe this small gesture can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s a great way to stay updated on new opportunities that match your skills.
We think you need these skills to ace Operations Support Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Administrator role. Highlight your problem-solving skills and attention to detail, as these are key traits we're looking for. Show us how your experience aligns with our needs!
Showcase Your Experience: When detailing your previous roles, focus on your experience with data analysis, CRM systems, and project management. We want to see how you've contributed to operational improvements in the past, so don't hold back on those examples!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, clarity is key, especially when you're showcasing your organisational skills!
Apply Through Our Website: We encourage you to submit your application through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Service Service
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operations Support Administrator. Familiarise yourself with the key responsibilities and essential skills mentioned in the job description. This will help you tailor your answers and demonstrate that you're the perfect fit for the team.
✨Show Off Your Problem-Solving Skills
Since this role requires strong problem-solving abilities, prepare examples from your past experiences where you've successfully tackled challenges. Be ready to discuss how you identified issues, implemented solutions, and improved processes. This will showcase your analytical mindset and proactive approach.
✨Collaboration is Key
Highlight your teamwork skills during the interview. Share instances where you've worked collaboratively with others to achieve a common goal. Emphasising your ability to support and train team members will resonate well, as the company values a collaborative environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the company's approach to process improvement or how they support professional development. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.