At a Glance
- Tasks: Lead and manage a dynamic administration team in Financial Services.
- Company: Join a top employer known for staff growth and development.
- Benefits: Enjoy 25 days holiday, pension, and professional training support.
- Other info: Collaborative environment with excellent long-term career development opportunities.
- Why this job: Shape systems and processes while focusing on quality client outcomes.
- Qualifications: Proven experience in managing administration teams and strong Financial Services knowledge.
My client is looking for an experienced Administration Manager to join their established Financial Planning administrative support team; this is an excellent opportunity to join an incredibly well-established team of wealth management and retirement provision professionals. My client is one of the county’s leading employers, with excellent opportunities for personal and financial development and a history of facilitating the growth of their staff; their reputation is second to none.
This is a pivotal leadership role, responsible for managing a multi-skilled administration team, ensuring regulatory compliance, driving efficiencies, and delivering excellent outcomes for both clients and advisers. You will oversee workflow across Financial Services on a daily basis, supporting the servicing of existing business, the submission of new investments and play a key role in developing people, processes, and systems in line with business strategy and FCA expectations.
Key responsibilities:- You will lead, motivate and manage a team of administrators and technical staff (circa 20 team members).
- You will monitor workloads, allocate work, points of contact, rotas and cover to ensure efficient service delivery.
- You will oversee administration and technical support across Wealth, Corporate and Protection business.
- You will work closely with the Compliance Manager to ensure FCA and compliance requirements are consistently met and embedded within the team.
- You will promote a strong TCF culture, placing excellent client outcomes at the centre of all support functions.
- You will identify training needs and implement development, coaching and CPD plans.
- You will conduct appraisals, one-to-ones, probation reviews and performance management.
- You will recruit, develop and resource the team to meet current and future business needs.
- You will answer and support day-to-day product and process queries.
- You will review, improve and implement new processes, efficiencies and system changes.
- You will manage and contribute to projects, including IT and e-commerce initiatives.
- You will liaise closely with Compliance, Directors, Product Providers and key stakeholders.
- You will provide information to the Senior Management team and Directors around work undertaken by administrators, and where any backlogs may develop.
- You will ensure company values are upheld across all Financial Services staff under your management.
- You will provide management reporting and updates to the Directors.
- You will engage with and ensure most effective use of my client chosen CRM – Intelligent Office.
- You will be a confident and capable people manager with strong Financial Services knowledge and a proactive, improvement-focused mindset.
- You will have proven experience managing administration teams within Financial Services.
- You will have strong people management, coaching and leadership skills.
- You will have good knowledge of life assurance, pensions and investment products.
- You will have excellent organisational, prioritisation and delegation skills.
- You will possess the ability to analyse workflows and implement efficiencies and improvements.
- You will be a confident communicator, able to motivate, influence and engage teams and stakeholders.
- You will have experience in training, development and performance management.
- This is a key leadership role within a respected Financial Services business.
- An opportunity to shape and improve systems, processes and team development.
- A chance to become a supportive senior leader, working in a collaborative working environment.
- A chance to focus on quality, compliance and client outcomes — not just volume.
- My client offers long-term career development within a growing organisation.
- Company pension.
- 25 days holiday + BH (option to purchase additional holiday each year).
- Death in Service 4 x Salary.
- Bupa Cashplan.
- Annual pay review.
- Annual group bonus (discretionary).
- Regular work social events.
- Support of professional training and development (CII exams).
Financial Services Administration Manager in Norwich employer: Service Service
Join a leading employer in the Financial Services sector, where you will be part of a well-established team dedicated to wealth management and retirement provision. With a strong focus on personal and professional development, our collaborative work culture fosters growth and innovation, ensuring that you can thrive in your pivotal leadership role while enjoying excellent benefits such as a generous holiday allowance, company pension, and support for professional training.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Services Administration Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for their team during the interview.
✨Tip Number 3
Practice your leadership skills! Since this role involves managing a team, be ready to discuss your experience in coaching and developing others. Share specific examples of how you've motivated teams to achieve great results.
✨Tip Number 4
Don't forget to apply through our website! We have loads of resources to help you prepare and stand out. Plus, it shows you're genuinely interested in joining our fantastic team.
We think you need these skills to ace Financial Services Administration Manager in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Financial Services Administration Manager role. Highlight your experience in managing administration teams and any relevant financial services knowledge. We want to see how your skills align with what our client is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this leadership role. Share specific examples of how you've driven efficiencies and improved processes in previous positions. Let us see your passion for the industry!
Showcase Your People Management Skills:Since this role involves leading a team, make sure to highlight your people management experience. Talk about how you've motivated and developed teams in the past. We love to see candidates who can inspire others and create a positive work environment!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensure it gets into the right hands. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at Service Service
✨Know Your Financial Services Inside Out
Make sure you brush up on your knowledge of life assurance, pensions, and investment products. Being able to discuss these topics confidently will show that you’re not just a people manager but also someone who understands the intricacies of the financial services sector.
✨Demonstrate Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in the past. Think about specific situations where you motivated your team or implemented training plans. This will help you illustrate your strong people management skills during the interview.
✨Showcase Your Process Improvement Mindset
Be ready to discuss how you've analysed workflows and implemented efficiencies in previous roles. Highlight any specific projects where you improved processes or systems, as this aligns perfectly with the responsibilities of the role.
✨Engage with Compliance Knowledge
Since compliance is a key part of the role, make sure you understand FCA requirements and how they apply to the administration of financial services. Being able to speak knowledgeably about compliance will demonstrate your readiness to work closely with the Compliance Manager.
