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- Tasks: Lead and scale a dynamic call centre focused on booking appointments and generating leads.
- Company: Exciting company with a focus on growth and performance.
- Benefits: Competitive salary with uncapped commission, full-time hours, and parking available.
- Other info: Opportunity for career growth in a fast-paced environment.
- Why this job: Take ownership of a thriving team and make a real impact in lead generation.
- Qualifications: Experience in managing call centres or sales teams and a knack for improving performance.
The predicted salary is between 35000 - 60000 £ per year.
This is an exciting new role. Office-based with parking. £35,000 salary with an OTE of £60,000+ (uncapped commission structure).
Working Hours - to be discussed - Full time only. Initially Monday to Friday but due to my client expanding may include a Saturday with a Monday off.
Role Overview
This role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines. You will take ownership of the call centre, including performance, recruitment, structure, and supporting the onboarding and growth of new clients.
Key Responsibilities
- Manage day-to-day running of the call centre
- Drive performance across lead generation and appointment setting
- Recruit, onboard, and train new staff
- Implement structure, processes, and accountability across the team
- Monitor call quality, dial activity, and individual performance
- Conduct 1-1s, coaching, and performance management
- Handle underperformance and disciplinary processes
- Support onboarding of new clients
- Help expand postcode coverage and lead volume across campaigns
- Work with senior management to scale the operation
Key Requirements
- Previous experience managing a call centre or sales/lead generation team
- Strong understanding of outbound lead generation environments
- Proven ability to improve team performance
- Experience recruiting and building teams
- Confident managing staff and addressing performance issues
Call Centre Manager in Norfolk employer: Service Service
Contact Detail:
Service Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Call Centre Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to call centre management. Think about your past experiences and how they relate to driving performance and managing teams. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and your professionalism.
✨Tip Number 4
Check out our website for the latest job openings. Applying directly through us not only gives you access to exclusive roles but also helps us match you with positions that fit your skills perfectly. Let’s get you that dream job!
We think you need these skills to ace Call Centre Manager in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Manager role. Highlight your experience in managing teams and improving performance, as well as any specific achievements in lead generation. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for call centre management and how your skills align with our goals at StudySmarter. Keep it engaging and personal!
Showcase Relevant Experience: When filling out your application, make sure to showcase your relevant experience clearly. Whether it's managing a call centre or leading a sales team, we want to see how your background prepares you for this exciting opportunity with us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Service Service
✨Know Your Numbers
Make sure you’re familiar with key metrics related to call centre performance, such as conversion rates and average handling time. Being able to discuss these figures confidently will show that you understand the business and can drive results.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you improved performance or handled underperformance. This will demonstrate your ability to lead and inspire a team effectively.
✨Understand the Client's Needs
Research the company and its clients before the interview. Be ready to discuss how you would approach onboarding new clients and expanding their reach. This shows that you’re proactive and have a strategic mindset.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges, like managing a team member who is underperforming or implementing new processes. Practising your responses will help you articulate your thought process clearly during the interview.