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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage insurance inquiries with precision.
- Company: Join a local insurance boutique known for its expertise and close-knit team culture.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values quality service and customer satisfaction in a dynamic industry.
- Qualifications: No prior experience required; just bring your enthusiasm and willingness to learn!
- Other info: Located just outside Norwich, this role offers a chance to make a real impact.
The predicted salary is between 24000 - 36000 £ per year.
My client are a local home, motor and travel insurance broking boutique, offering customers their expertise in providing the best quotes for their insurance requirements. My client is looking for a new member of staff to join their existing close knit team, based just outside of the centre of Norwich. Job summary To provide customers with a welcoming, efficient, professional and effective customer service experience, with a high focus on quality and accuracy, adhering to FCA guidelines and TCF principles at all times. Key responsibilities * You will obtain appropriate information to ensure products are offered to meet both customer demands and needs. * You will issue policy documents within regulatory timeframes, including new business, renewals, cancellations and Mid Term Adjustments (MTAs). * You will underwrite policies within your delegated authority, referring to in-house and external underwriters as required for more complex areas of business. * You will work as part of the team to manage the ‘renewal’ and ‘new business’ diary. * You will respond to customer enquiries via telephone, email and post in a timely manner. * You will manage objections, including policy cancellations, premium increases and claims decisions. * You will manage customer complaints in a professional and efficient manner, referring details to compliance on receipt. * You will record and maintain accurate customer information, ensuring records are …
Customer Service Representative employer: Service Service
Contact Detail:
Service Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the insurance industry, especially home, motor, and travel insurance. Understanding the basics of these products will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, as you'll need to respond to customer inquiries via various channels. Role-playing different customer scenarios can help you feel more confident in managing objections and complaints.
✨Tip Number 3
Get comfortable with FCA guidelines and TCF principles. Being able to discuss how you would adhere to these regulations in your role will show that you are serious about compliance and customer care.
✨Tip Number 4
Highlight your teamwork skills, as this position requires collaboration with colleagues. Think of examples from your past experiences where you successfully worked as part of a team to achieve a common goal.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills for the Customer Service Representative position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, particularly in insurance or related fields. Use specific examples to demonstrate how you've provided excellent customer service in the past.
Showcase Your Communication Skills: Since the role involves responding to customer inquiries via various channels, make sure to highlight your strong communication skills. Provide examples of how you've effectively managed customer interactions, including handling complaints and objections.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for this particular insurance broking boutique and how you align with their values and customer service approach.
How to prepare for a job interview at Service Service
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific examples where you provided exceptional service, resolved complaints, or managed difficult situations effectively.
✨Understand the Insurance Industry
Familiarize yourself with basic insurance concepts and terminology. This will help you demonstrate your knowledge and show that you're genuinely interested in the role and the company.
✨Emphasize Teamwork
Since the role involves working closely with a team, be ready to share examples of how you've successfully collaborated with others in past positions. Highlight your ability to communicate and support your colleagues.
✨Prepare for Regulatory Questions
Given the focus on FCA guidelines and TCF principles, be prepared to answer questions related to compliance and regulatory standards. Show that you understand the importance of adhering to these guidelines in customer service.
