At a Glance
- Tasks: Handle insurance claims, support retail partners, and manage office administration.
- Company: Friendly insurance services provider in Aylsham, Norfolk.
- Benefits: Flexible working options, free parking, 28 days leave, and birthday off.
- Other info: Opportunity for permanent role and varied workload across multiple insurance products.
- Why this job: Join a supportive team and gain valuable experience with full training provided.
- Qualifications: No prior insurance experience needed; just bring your confidence and IT skills.
The predicted salary is between 24000 - 30000 £ per year.
Claims & Office Administrator (temporary to permanent) in Aylsham, Norfolk. On-site (free parking), 35 hours per week. Flexible working considered (including part-time, compressed hours, and some remote working for the right candidate). Rota-based role (includes evenings and 2 Saturdays per month on a rota basis).
My client is looking for a Claims & Office Administrator to join their friendly, supportive team. You’ll handle insurance claims mainly for jewellery warranty policies, speaking with retail partners, assessing claims, and authorising valid repairs or replacements. Full training is provided – no previous insurance experience required.
What You’ll Be Doing:
- Handling and administering insurance claims
- Taking inbound calls from retail stores
- Gathering claim details and assessing policy coverage
- Authorising valid claims and managing outcomes
- Updating systems, spreadsheets, and correspondence
- Supporting other insurance products when required
- General office administration and team support
About You:
- Confident and professional on the phone
- Calm, organised, and reliable
- Good attention to detail
- Able to multitask in a busy environment
- Strong team player
- Good IT skills (training provided)
No insurance experience required.
What they Offer:
- Full training and ongoing support
- Flexible working options considered
- Free on-site parking
- Friendly small team environment
- Varied workload across multiple insurance products
- 28 days annual leave (including bank holidays)
- Birthday day off or voucher
- Team social events
They provide delegated insurance services on behalf of over 25 insurance clients in the UK and internationally. Their work covers a wide range of claims, from straightforward warranty cases to more complex claims handling. They are a small, collaborative team focused on delivering fair, efficient, and professional service.
If you are available asap and are looking for a company that values YOU as a person and in return you enjoy providing excellent customer service, are good with IT and have a flexible approach then please Apply Now - and I look forward to hearing from you.
Trainee Insurance/Claims administrator in Aylsham employer: Service Service
Join a supportive and friendly team in Aylsham, Norfolk, where your growth is nurtured through full training and flexible working options. With a focus on collaboration and employee well-being, this role offers a varied workload, generous annual leave, and unique perks like a birthday day off, making it an excellent place for those seeking meaningful employment in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Insurance/Claims administrator in Aylsham
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls from retail partners, it’s crucial to sound confident and professional. Try role-playing with a friend to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your multitasking abilities! During the interview, share examples of how you've successfully managed multiple tasks at once. This will demonstrate that you can thrive in a busy environment like theirs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Trainee Insurance/Claims administrator in Aylsham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant experience, even if it’s not directly in insurance, and show us how you can bring value to our team.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your personality fits with our friendly team. Be genuine and let your enthusiasm come through!
Show Off Your Communication Skills:Since this role involves handling calls and liaising with retail partners, make sure your application showcases your communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Service Service
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Claims & Office Administrator. Familiarise yourself with handling insurance claims, assessing policy coverage, and the importance of good customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves taking inbound calls and liaising with retail partners, practice your phone etiquette. Be prepared to demonstrate how you would handle a call, especially if it involves resolving a claim issue. Clear and professional communication is key, so think about examples from your past experiences where you've excelled in this area.
✨Highlight Your Organisational Skills
The job requires multitasking and managing various tasks simultaneously. Think of specific instances where you've successfully juggled multiple responsibilities. You could mention how you keep track of deadlines or manage your time effectively, which will reassure them that you can thrive in a busy environment.
✨Emphasise Your Team Spirit
This position is all about being part of a friendly, supportive team. Be ready to share examples of how you've worked well in a team setting. Whether it's collaborating on a project or helping a colleague out, showing that you're a strong team player will resonate well with the interviewers.
