At a Glance
- Tasks: Provide top-notch customer service and assist with insurance queries and policy management.
- Company: Local insurance broker with a friendly, close-knit team atmosphere.
- Benefits: Competitive pay, supportive work environment, and opportunities for growth.
- Other info: Located just outside Norwich, offering a dynamic and collaborative workplace.
- Why this job: Join a passionate team and help customers protect what matters most to them.
- Qualifications: Strong communication skills and a desire to learn about insurance products.
The predicted salary is between 20250 - 24750 £ per year.
My client is a local insurance broker specialising in holiday home insurance as well as other insurance products, including Landlord, Home, and Caravans.
They offer their customers their personal expertise in providing the best quotes for their insurance requirements.
My client is looking for a new member of staff to join their existing close-knit team, based just outside of the centre of Norwich.
Job summary
To provide customers with a welcoming, efficient, professional and effective customer service experience, with a high focus on quality and accuracy, adhering to FCA guidelines and TCF principles at all times.
Key responsibilities
- You will obtain appropriate information to ensure products are offered to meet both customer demands and needs.
- You will issue policy documents within regulatory timeframes, including new business, renewals, cancellations and Mid Term Adjustments (MTAs).
- You will underwrite policies within your delegated authority, referring to in-house and external underwriters as required for more complex areas of business.
- You will work as part of the team to manage the ‘renewal’ and ‘new business’ diary.
- You will respond to customer enquiries via telephone, email and post in a timely manner.
- You will manage objections, including policy cancellations, premium increases and claims decisions.
- You will manage custom...
Insurance Customer Service Representative in Norwich employer: Service Service Employment Agency Limited
As an Investment Support Specialist at this Independent Financial Advice Practice, you will be part of a dedicated team that values client relationships and professional growth. With a strong emphasis on operational efficiency and compliance, the company fosters a supportive work culture where employees are encouraged to develop their skills and advance their careers. Located in the picturesque East Anglia region, this role offers a unique opportunity to contribute to a personable collective while enjoying the benefits of a well-established firm with a billion in funds under management.
Contact Details:
Service Service Employment Agency Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Customer Service Representative in Norwich
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Service Service Employment Agency Limited). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Service Service Employment Agency Limited. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Customer Service Representative in Norwich
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Service Service Employment Agency Limited.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Service Service Employment Agency Limited. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Service Service Employment Agency Limited
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Service Service Employment Agency Limited to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Service Service Employment Agency Limited, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Service Service Employment Agency Limited's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
