At a Glance
- Tasks: Provide top-notch customer service and assist with insurance queries.
- Company: Local insurance broker with a friendly, close-knit team.
- Benefits: Competitive pay, supportive work environment, and career development opportunities.
- Other info: Located just outside Norwich, offering a welcoming workplace culture.
- Why this job: Join a dynamic team and help customers protect what matters most.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 28000 £ per year.
My client is a local insurance broker specialising in holiday home insurance as well as other insurance products, including Landlord, Home, and Caravans. They offer their customers their personal expertise in providing the best quotes for their insurance requirements. My client is looking for a new member of staff to join their existing close-knit team, based just outside of the centre of Norwich.
Job summary
To provide customers with a welcoming, efficient, professional and effective customer service experience, with a high focus on quality and accuracy, adhering to FCA guidelines and TCF principles at all times.
Key responsibilities
- You will obtain appropriate information to ensure products are offered to meet both customer demands and needs.
- You will issue policy documents within regulatory timeframes, including new business, renewals, cancellations and Mid Term Adjustments (MTAs).
- You will underwrite policies within your delegated authority, referring to in-house and external underwriters as required for more complex areas of business.
- You will work as part of the team to manage the ‘renewal’ and ‘new business’ diary.
- You will respond to customer enquiries via telephone, email and post in a timely manner.
- You will manage objections, including policy cancellations, premium increases and claims decisions.
Insurance Customer Service Representative in Norfolk employer: Service Service Employment Agency Limited
Join a dedicated team at a local insurance broker in Norwich, where your contributions will be valued and recognised. With a strong focus on employee development and a supportive work culture, you will have the opportunity to grow your skills while providing exceptional service to customers. Enjoy the benefits of working in a close-knit environment that prioritises quality and accuracy, ensuring a rewarding career in the insurance industry.
Contact Details:
Service Service Employment Agency Limited Recruitment Team
