IFA Administrator in Norwich

This is a fantastic opportunity to join one of the county’s most stellar firms, synonymous with wealth management and a high standard of professionalism and expertise, in their field. At present my client is looking to add a Financial Planning Assistant to complement their team of professionals. You will need to currently work in holistic financial planning and the ideal candidate will have spent a minimum of four years in the industry; previous use of Intelligent Office would be beneficial.

As a Financial Planning Assistant, you will provide exceptional support to the Financial Planners in a variety of ways, ensuring a fully compliant service and excellent client experience is maintained at all times. My client's approach, together with a loyal client base and a talented team, makes joining them as a Financial Planning Assistant a great opportunity for someone who shares their ethos and values. The role is hybrid - 3 days working from my client's Norwich office, 9am to 5pm - Monday to Friday - 2 days homebased. I personally have a history of recruiting top talent for this organisation and the feedback I have from employees is second to none.

Key Responsibilities

• You will help advisers to prepare for client reviews by:
• Ensuring all client and plan information is up to date on IO
• Requesting plan information from the respective providers either by post, email or direct from the provider platform. Chase regularly to ensure this is received in time for the meeting. Upload to IO once received.
• Updating contributions and withdrawals using the transaction history from each provider. Link any transfers within plans.
• Adding the details of any missing policy information to IO as required.
• Validating all funds held within IO, ensuring that unit balances are recorded correctly, and any price feeds automatically pull through to produce an accurate plan value.
• Checking the income expectations on all the clients' plans to ensure that these are correctly recorded and updated as required.
• Collate the costs and charges information for plans held by clients ensuring the details contain any income from commission, fund-based or adviser charges.
• Using the standard templates within IO, create and check the client valuation report and upload to IO.
• Produce any ‘OneNote packs’ requested by the advisers including: Client Charter, FE Analytics research on the funds held by the client, KID (Key Information Documents), Data capture form from IO, Client Valuation Report.
• Producing comparisons between old and new centralised investment propositions.
• Preparing cases for submission to the AST team by producing and completing plan information checklists and chasing providers for missing plan information via phone and email.
• If requested, checking and validating client income expectations held within the system.
• Interrogation of the data and liaison with the adviser to ensure the data held within the system is correct and consequently valuations and revenue will match.
• Frequently interact with advisers and client support to ensure that we deliver an excellent customer service to all clients.
• Produce client letters as required.
• Answering phone calls as they come in via the Main Hunt Group.
• Ensure that the level of service, as agreed with each client, is delivered in a timely manner.
• To deal efficiently with all day-to-day telephone and email enquiries from clients and providers.
• Create and maintain effective client files.
• New business processing and application submission.
• Liaising with product providers as and when necessary, chasing as often as required.
• Keep up to date with new products, technical or legislative changes within the marketplace.
• Always comply with the Compliance policies.
• Engage with training and development as applicable.
• Perform ad hoc tasks as and when required, always bearing in mind TCF and the needs of the business.

Essential Skills, Qualities and Experience Required:

• A minimum of 12 months’ IFA administration experience, supporting an advisor.
• Previous regulatory or financial industry experience is desirable.
• Good written and oral communication skills.
• Methodical and organised.
• Computer literate.
• Accurate with good attention to detail.
• Problem solving.
• Knowledge of the advice process.
• True collaborator, takes initiative, curious.
• A desire to learn and develop and step out of comfort zone.

Essential Qualifications:

• Good standard of education.
• Maths and English GCSE, grade 5 or above, or equivalent.

Behaviours:

• Commercial Awareness.
• Innovation.
• Collaboration.
• Team contribution.
• Professionalism.

Benefits:

• Private Medical Insurance post probation.
• Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee).
• 25 days Annual Leave (plus buy and sell up to 5 days).
• Office Christmas close (3-days).
• Life Assurance.
• Health cash plan.
• Discretionary performance-related bonus.
• Employee Assistance Programme.
• As well as further flexible benefits to choose from.