At a Glance
- Tasks: Manage client relationships and drive FMCG brand investment across Deliveroo's advertising ecosystem.
- Company: Join a pioneering company in connected commerce marketing with a focus on innovation.
- Benefits: Competitive salary, 10% bonus, wellbeing fund, and hybrid work options.
- Other info: Opportunity for career growth in a fast-paced, collaborative environment.
- Why this job: Be part of a dynamic team that shapes the future of retail media.
- Qualifications: Experience in media sales and strong relationship-building skills.
The predicted salary is between 40500 - 49500 £ per year.
Location: London, Hybrid. Salary: From £39,000 + 10% discretionary bonus. Level: Manager level.
Who are we?
We're the original pioneers in connected commerce marketing. Since 2008, we've been partnering with major retailers, powering global brands, and building meaningful connections with shoppers. We simplify the mind-boggling complexity of today's retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.
About the role
We are looking for a Client Manager to join our Deliveroo Media Partnership. In this role, you will play a key role in supporting the growth and retention of FMCG brand investment across Deliveroo's advertising ecosystem.
What you'll do:
- Support the growth of FMCG brand investment by managing day-to-day client relationships and identifying opportunities to expand campaigns.
- Build strong relationships with key client contacts and agency partners, establishing yourself as a trusted and reliable point of contact.
- Outreach to new FMCG partners we aren't currently working with to secure meetings.
- Work closely with Client Managers and Directors to develop and deliver compelling campaign proposals, pitch materials, and post-campaign analysis.
- Coordinate campaigns across Deliveroo Media channels.
- Liaise with internal teams (Planning, Insights, Creative, Operations, Deliveroo stakeholders) to ensure seamless commercial delivery and strong campaign proposals.
- Use data and insights to support campaign optimisation and demonstrate performance against client objectives.
- Prepare clear and engaging client communications, including meeting follow-ups, reports, and recommendations.
- Contribute to brainstorms and idea generation to create innovative, effective media solutions for clients.
You will have an aptitude for spotting new opportunities, both how we present the Deliveroo Media proposition to brands to unlock investment, but equally on what new products/media channels/measurement tools are needed to help continue improving the quality of Deliveroo as a media owner. You will be managing at least one direct report, setting a clear role and responsibility for them to aid their development and progression; helping deliver against commercial targets and building FMCG relationships themselves.
What we’re looking for:
- Commercial Acumen & Revenue Growth: Demonstrates experience in generating and growing media revenue from FMCG advertisers, with the ability to contribute meaningfully to Deliveroo Media's overall revenue targets.
- Strategic Client Development: Builds and nurtures relationships across either FMCG marketing, shopper, and media teams, developing multi-stakeholder engagement plans and Joint Business Plans that deepen client commitment and unlock long-term value.
- Media Sales Expertise: Brings a consultative sales approach, capable of translating brand objectives into effective media solutions across Deliveroo's suite of advertising products - from in-app placements and CRM activations to off-platform and data-led offerings.
- Performance & Results Orientation: Driven by measurable outcomes, consistently meeting or exceeding campaign and revenue KPIs through strong pipeline management, accurate forecasting, and a focus on delivering tangible ROI for FMCG advertisers.
- Campaign Effectiveness & Optimisation: Understands how to use data and insights to evaluate campaign performance, identify optimisation opportunities, and ensure campaigns meet or exceed industry benchmarks for engagement and conversion.
- Collaboration & Cross-Functional Leadership: Works effectively with internal teams across Commercial, Insights, Operations, and Data to deliver integrated media solutions that align with brand goals and Deliveroo's commercial strategy.
- Strategic Thinking & Innovation: Contributes to the evolution of Deliveroo Media's go-to-market strategy by identifying new revenue opportunities, product propositions, and category initiatives that drive growth within the FMCG vertical.
- Market Awareness & Industry Insight: Keeps abreast of the evolving FMCG and retail media landscape, bringing informed perspectives on category trends, competitive activity, and advertiser expectations to influence strategic decisions.
We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.
Don't meet every single requirement? We still want to hear from you. If you believe you'd thrive in this role, your unique perspective might be just what we're looking for.
Why SMG?
At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We're looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams. We value those who take ownership of their growth and bring fresh perspectives. That's why we're committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it's not just about filling a role but building the future together.
10% discretionary bonus, £1,800 yearly wellbeing fund (on top of your salary!)
Client Manager employer: Service Management Group (SMG)
At SMG, we pride ourselves on being a forward-thinking employer that champions growth and innovation in the heart of London. Our hybrid work culture fosters collaboration and flexibility, while our commitment to employee development ensures that you have the resources and support to thrive in your career. With competitive benefits like a discretionary bonus and a yearly wellbeing fund, we create an environment where every team member can contribute meaningfully and feel valued.
Contact Details:
Service Management Group (SMG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Service Management Group (SMG) and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Service Management Group (SMG) are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Service Management Group (SMG) on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
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We think you need these skills to ace Client Manager
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Service Management Group (SMG). Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Service Management Group (SMG):Show us that you’ve done your homework! In your application, briefly mention what you admire about Service Management Group (SMG)’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Service Management Group (SMG)
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Service Management Group (SMG) will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Service Management Group (SMG), they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
