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- Tasks: Manage client delivery programs and build strong relationships with key stakeholders.
- Company: Join a certified B-Corp known for its people-first culture and sustainability focus.
- Benefits: Enjoy life assurance, generous leave, wellness allowances, and retail discounts.
- Why this job: Make a real impact while working with major brands across Europe.
- Qualifications: 3+ years in account management and experience in client service roles.
- Other info: Flexible home-based role with opportunities for personal and professional growth.
The predicted salary is between 40000 - 50000 £ per year.
The Client Service Manager is a pivotal role within our organisation and is responsible for the effective and successful management of the client delivery program. This role includes:
- Client Management
- Presentations and Reporting
- Team Management
- Communications
- Auditing and Compliance
- Client Support
- Quality Control
- Training and Development
- Additional tasks where necessary
The client, one of the world’s largest credit card providers, partners with Service Innovation Group to fulfil a key field marketing function within their wider merchant engagement program. The client activity is primarily focused on increasing their engagement points across a wide range of businesses across 12 European markets through field visits, with circa 500 staff working across Europe. This is a home-based role with occasional visits to our Watford head office.
The Role
- Account Management: Execution of the Client delivery program across the UK and European Markets to an agreed SLA, actively involved in the delivery of KPI’s across the markets and taking a lead in reporting performance, identifying opportunities, recommending solutions to ensure Client targets are delivered.
- Country Management: Work with all of our supplier partners to ensure the correct and successful delivery of the program, manage and chair regular market reviews and updates, ensuring follow-up on agreed actions.
- Client Management: Work with the Client Director to develop and maintain positive business relationships with key client personnel.
- Strategic Delivery: Provide strategic guidance and suggest new ideas and improvements to the business relationship and service.
- Field Team Management: Liaise with Operational Managers and field personnel to communicate account objectives and provide KPI reports to manage and motivate field teams. Work with the EMEA Training Manager and Data Team to provide support and ensure all Client reporting requirements are delivered.
- Innovation and Change: Drive change and innovation within the business and account, document, monitor, measure, and improve services contracted to clients.
- Financial: Ensure timely invoicing of client activities and proper documentation across all markets. Work with the Client Director to maximise the profitability of the account.
- Analysis and Reporting: Use the results delivered to present performance reviews to our Client, identify opportunities to improve performance, propose innovative ideas or solutions to enhance the program.
What are we looking for
- 3+ years Account Management experience.
- Experience in managing multiple stakeholders.
- Field Operations experience desired.
- Experience in client service and client relationship (B2B) management roles.
- Technical skills for incident and problem resolution and managing internal IT systems.
- Experience managing data - resolutions, requests, or reporting.
- Influencing, negotiation, and persuasion skills at senior and executive levels.
- Understanding of data security, compliance, and regulations.
What we offer
- Life assurance.
- 20 days annual leave + 8 bank holidays.
- Buy and sell holiday.
- Now pension or Stakeholders pension.
- Workplace Bike Scheme.
- Electric Car Scheme.
- Retail discounts through Wider Wallet.
- Employee Assistance Programme.
- Monthly well-being allowance through Heka (Variety of well-being products and services available including gym membership).
Why Work for Service Innovation Group?
At Service Innovation Group, we believe in doing business differently — and doing business right. We operate across Europe and beyond, supporting major brands and growth while still offering the local autonomy, cultural insight, and personal connection that make work meaningful. We are proud to be a certified B-Corp, meaning we’ve met rigorous standards of social and environmental performance, transparency, and accountability. Our people-first culture has earned recognition from Great Place to Work for creating an inclusive, empowering, high-trust environment that our colleagues truly enjoy being a part of. Sustainability and Purpose at Our Core: From supporting brands launching into new markets to integrating work-life balance and community impact, SIG doesn’t just deliver projects — we deliver purposeful work that makes a constructive difference. We are delighted that we are an accredited Living Wage Employer. This means that every member of staff working at Service Innovation Group will earn a real Living Wage. A People-Centred Culture: We invest in developing our teams, nurturing leadership, encouraging development, and fostering a workplace where every individual feels valued, empowered and proud to contribute. Join Service Innovation Group UK and become part of a business that values you as much as the clients we serve.
Client Service Manager in Reading employer: Service Innovation Group UK | Certified B Corp
Contact Detail:
Service Innovation Group UK | Certified B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even through mutual contacts. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to see you shine, so practice common interview questions and think about how your experience aligns with the role.
✨Tip Number 3
Showcase your skills in real-time! If you get the chance, offer to present a case study or share insights during the interview. It’s a great way to demonstrate your expertise and enthusiasm.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Client Service Manager in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Manager role. Highlight your relevant experience in account management and client relationships, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s managing multiple stakeholders or driving innovation, we want to see how you’ve made an impact in your previous positions.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to us, and you can be sure it’s seen by the right people. Plus, it’s super easy to do!
How to prepare for a job interview at Service Innovation Group UK | Certified B Corp
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the client you'll be working with. Research their business model, recent news, and their position in the market. This will not only show your enthusiasm but also help you tailor your responses to demonstrate how you can meet their specific needs.
✨Showcase Your Stakeholder Management Skills
Given the importance of managing multiple stakeholders in this role, prepare examples from your past experiences where you've successfully navigated complex relationships. Highlight your influencing and negotiation skills, as these will be crucial in demonstrating your fit for the position.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to client management or team dynamics. Think of scenarios where you've driven change or improved service delivery, and be ready to discuss the outcomes. This will showcase your problem-solving abilities and strategic thinking.
✨Demonstrate Your Passion for Innovation
Service Innovation Group values innovation, so come prepared with ideas on how you could enhance client engagement or improve processes. Share any relevant experiences where you've implemented new strategies or technologies that led to positive results. This will highlight your proactive approach and alignment with their values.