At a Glance
- Tasks: Manage client delivery programs and build strong relationships with key stakeholders.
- Company: Join a certified B-Corp known for its people-first culture and sustainability focus.
- Benefits: Enjoy life assurance, generous leave, wellness allowances, and retail discounts.
- Other info: Flexible home-based role with opportunities for personal and professional growth.
- Why this job: Make a real impact while working with major brands across Europe.
- Qualifications: 3+ years in account management and experience in client service roles.
The predicted salary is between 40000 - 50000 £ per year.
The Client Service Manager is a pivotal role within our organisation and is responsible for the effective and successful management of the client delivery program. This role includes:
- Client Management
- Presentations and Reporting
- Team Management
- Communications
- Auditing and Compliance
- Client Support
- Quality Control
- Training and Development
- Additional tasks where necessary
The client, one of the world’s largest credit card providers, partners with Service Innovation Group to fulfil a key field marketing function within their wider merchant engagement program. The client activity is primarily focused on increasing their engagement points across a wide range of businesses across 12 European markets through field visits, with circa 500 staff working across Europe. This is a home-based role with occasional visits to our Watford head office.
The Role
- Account Management: Execution of the Client delivery program across the UK and European Markets to an agreed SLA, actively involved in the delivery of KPI’s across the markets and taking a lead in reporting performance, identifying opportunities, recommending solutions to ensure Client targets are delivered.
- Country Management: Work with all of our supplier partners to ensure the correct and successful delivery of the program, manage and chair regular market reviews and updates, ensuring follow-up on agreed actions.
- Client Management: Work with the Client Director to develop and maintain positive business relationships with key client personnel.
- Strategic Delivery: Provide strategic guidance and suggest new ideas and improvements to the business relationship and service.
- Field Team Management: Liaise with Operational Managers and field personnel to communicate account objectives and provide KPI reports to manage and motivate field teams. Work with the EMEA Training Manager and Data Team to provide support and ensure all Client reporting requirements are delivered.
- Innovation and Change: Drive change and innovation within the business and account, document, monitor, measure, and improve services contracted to clients.
- Financial: Ensure timely invoicing of client activities and proper documentation across all markets. Work with the Client Director to maximise the profitability of the account.
- Analysis and Reporting: Use the results delivered to present performance reviews to our Client, identify opportunities to improve performance, propose innovative ideas or solutions to enhance the program.
What are we looking for
- 3+ years Account Management experience.
- Experience in managing multiple stakeholders.
- Field Operations experience desired.
- Experience in client service and client relationship (B2B) management roles.
- Technical skills for incident and problem resolution and managing internal IT systems.
- Experience managing data - resolutions, requests, or reporting.
- Influencing, negotiation, and persuasion skills at senior and executive levels.
- Understanding of data security, compliance, and regulations.
What we offer
- Life assurance.
- 20 days annual leave + 8 bank holidays.
- Buy and sell holiday.
- Now pension or Stakeholders pension.
- Workplace Bike Scheme.
- Electric Car Scheme.
- Retail discounts through Wider Wallet.
- Employee Assistance Programme.
- Monthly well-being allowance through Heka (Variety of well-being products and services available including gym membership).
Why Work for Service Innovation Group?
At Service Innovation Group, we believe in doing business differently — and doing business right. We operate across Europe and beyond, supporting major brands and growth while still offering the local autonomy, cultural insight, and personal connection that make work meaningful. We are proud to be a certified B-Corp, meaning we’ve met rigorous standards of social and environmental performance, transparency, and accountability. Our people-first culture has earned recognition from Great Place to Work for creating an inclusive, empowering, high-trust environment that our colleagues truly enjoy being a part of. Sustainability and Purpose at Our Core: From supporting brands launching into new markets to integrating work-life balance and community impact, SIG doesn’t just deliver projects — we deliver purposeful work that makes a constructive difference. We are delighted that we are an accredited Living Wage Employer. This means that every member of staff working at Service Innovation Group will earn a real Living Wage. A People-Centred Culture: We invest in developing our teams, nurturing leadership, encouraging development, and fostering a workplace where every individual feels valued, empowered and proud to contribute. Join Service Innovation Group UK and become part of a business that values you as much as the clients we serve.
Client Service Manager in Liverpool employer: Service Innovation Group UK | Certified B Corp
Service Innovation Group is an exceptional employer that prioritises a people-first culture, offering a supportive and inclusive environment where employees can thrive. With a commitment to sustainability and social responsibility, we provide numerous benefits including life assurance, a generous holiday scheme, and well-being allowances, all while ensuring our staff earn a real Living Wage. Our focus on employee development and empowerment, combined with the opportunity to work with major brands across Europe, makes this role not just a job, but a meaningful career path.
Contact Details:
Service Innovation Group UK | Certified B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Service Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your presentation skills! As a Client Service Manager, you'll need to communicate effectively. Try rehearsing common interview questions with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team at Service Innovation Group.
We think you need these skills to ace Client Service Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Service Manager role. Highlight your account management experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that align with the responsibilities listed in the job description. We love a good story!
Showcase Your Communication Skills:As a Client Service Manager, communication is key. Make sure your application reflects your ability to communicate effectively. Whether it's through clear writing or structured presentations, show us you can engage with clients and stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Service Innovation Group UK | Certified B Corp
✨Know Your Client Inside Out
Before the interview, make sure you research the client thoroughly. Understand their business model, recent news, and how they engage with their customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Stakeholder Management Skills
Prepare examples from your past experiences where you've successfully managed multiple stakeholders. Highlight your influencing and negotiation skills, especially at senior levels, as this is crucial for a Client Service Manager.
✨Be Ready to Discuss KPIs and Performance Metrics
Since the role involves reporting performance and identifying opportunities, be prepared to discuss how you've used KPIs in previous roles. Bring specific examples of how you've improved performance or driven change based on data analysis.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've resolved issues or improved processes in client service roles. Be ready to share these stories, focusing on your technical skills and how you managed internal systems to ensure compliance and security.
