Senior Account Manager

Service Express UK has a new opening for an experienced Senior Account Manager with successful TPM experience. The Senior Account Manager is responsible for engaging large customers and the cross sell, upsell & renewal of Service Express’ Third-Party Maintenance services. They are responsible for the sales of the organisation’s services in a specific, assigned area or customer set with either direct account responsibility or as an overlay seller into a MIS seller run account.

What you will do:

• Contact and engage existing customers within the large corporate arena and educate them about Service Express Third-Party Maintenance offerings.
• Manage an effective and methodical sales process by creating, qualifying and closing new profitable business.
• Source and generate new business virtually, both with existing customers by utilising social media and other professional resources to develop and secure profitable relationships.
• Hold potential profitable meetings via phone, web, videoconferencing & face to face.
• Drive the understanding of SEI service value when communicating with customers.
• Identify the third-party maintenance needs and opportunities of customers by conducting needs analysis including any opportunities whilst also looking for our Cloud managed services and HW sales opportunities.
• Prepare business proposals based on needs analysis and present opportunities to customers.
• Effectively utilise appropriate resources to continuously build pipeline and generate new leads.
• Actively maintain and manage relationships for customers in your pipeline by scheduling regular check in meetings and periodically send them relevant sales information during the sales cycle.
• Be the active liaison for internal and external communications with assigned customers; renew existing customers at least 60 days in advance of their contract expiration; assist Accounts Receivable to ensure timely collection of billings, as necessary.
• Collaborate with partnered teams to ensure cross functional information is utilised effectively, i.e., maintaining contracts with billing, active follow up on marketing leads generation and receivables as needed.
• Engage internal partners such as Field Service, Regional Sales Manager, SDM’s etc. to maximise results and ensure profitable customer relationships.
• Identify prospects for which it is appropriate to transition to the appropriate teams and facilitate such transition.
• Utilise Salesforce to manage assigned territory by keeping customer and prospect information up to date.
• Partner with Marketing team to drive brand and market awareness.

What you will get:

• Competitive salary plus uncapped commission.
• This position can be fully remote or hybrid.
• Lifestyle Benefits, Employee Assistance Programme, Life assurance, Private Medical Insurance and also be a part of an award-winning culture!
• A Collaborative company that focuses on providing our employees and customers through the best experience.
• On site Gym and use of personal trainers.

What you will bring:

• At least 5 years of previous IT sales experience is desirable.
• End to end sales cycle experience.
• Ability to be resourceful and independent in a variety of situations.
• Strong sense of self-awareness and ability to give and receive feedback effectively.
• Very energetic with a strong desire to achieve results.
• Successful track record in sales.
• Prior experience in generating new opportunities within existing accounts.