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For Companies At a Glance
- Tasks: Lead and inspire a team of Operations Analysts in a dynamic 24/7 environment.
- Company: Join Service Express, a leader in IT services with a people-first culture.
- Benefits: Competitive salary, generous holiday, private medical insurance, and paid volunteer hours.
- Why this job: Make a real impact on service quality and team development while growing your leadership skills.
- Qualifications: Proven leadership experience in technical environments, especially with IBMi or Intel platforms.
- Other info: Enjoy a predictable rotating shift schedule and continuous professional development opportunities.
The predicted salary is between 46000 - 56000 £ per year.
Overview
Are you a natural leader with a passion for operational excellence and team development? We’re looking for four Operations Team Leaders to guide our 24/7 Operations Analysts, ensuring seamless service delivery with a strong focus on IBMi systems. This is a new role where you’ll be the driving force behind shift performance, service quality, and continuous improvement. At Service Express, our Operations Team Leaders are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly, our teams are supported, and our customers receive exceptional support. If you have proven leadership experience in a technical environment—especially with iSeries or Intel platforms—you’ll thrive here. We offer structured development, exposure to a wide range of technologies, and a collaborative team culture where your leadership makes a real impact. This isn’t just another shift-based role—it’s a platform to lead, innovate, and grow.
What You’ll Be Doing
- Lead, mentor, and inspire a team of Operations Analysts
- Build strong relationships across the business and invest in training and upskilling your team to ensure continuous growth and capability development
- Oversee daily operations, ensuring efficient incident resolution and proactive monitoring
- Act as the go-to escalation point for complex technical and operational issues
- Maintain service excellence by meeting SLAs and driving performance improvements
- Collaborate across IT, delivery, and support teams to enhance service delivery
- Manage shift scheduling and ensure balanced workloads and development opportunities
- Drive incident management, root cause analysis, and preventive actions
- Support integration of new technologies and processes into operations.
What Makes This Opportunity Special
- Rotating Shift Schedule (4 days on from 7am-7pm / 4 off / 4 nights on from 7pm-7am / 4 off): Loved by many on the team for its predictability and generous downtime. You’ll always know your rotation a year in advance, which means you could book 4 days of holiday along with your 4 days not on the schedule for a total of 12 days off
- Lead with Impact: You’ll play a key role in shaping the performance and culture of a 24/7 operations team, directly influencing service quality and customer satisfaction
- Continuous Development: We’re committed to your growth—offering leadership development, technical training, and opportunities to expand your expertise across technologies
- Collaborative Culture: Join a supportive, people-first environment where teamwork, trust, and open communication are at the heart of everything we do
- Visible Leadership: Your contributions won’t go unnoticed—you’ll work closely with senior leaders and cross-functional teams, making a real difference every day.
You’ll Thrive in This Role If You Have
- Proven Leadership: Demonstrated experience leading technical teams in a 24/7 support environment, with a focus on coaching, mentoring, and performance management
- Strategic Thinking: A results-driven mindset with the ability to set ambitious goals, prioritize effectively, and align team efforts with broader business objectives
- Technical Acumen: Familiarity with IBMi (iSeries) and/ or Intel platforms, along with a solid understanding of ITSM/ITIL practices
- Strong Communication: Ability to engage confidently with both technical and non-technical stakeholders, building trust and fostering collaboration across teams
- Data-Driven Decision Making: Skilled in analyzing operational metrics to identify trends, drive improvements, and support innovation
- Adaptability: Comfortable navigating change and evolving business needs, including out-of-hours responsibilities
- People-First Leadership: Background in building strong relationships, investing in team development, and creating an environment where individuals feel valued and empowered
- Integrity & Accountability: Known for leading by example with honesty, transparency, and a commitment to continuous self-development
What You’ll Get from Us
- £46,000–£56,000 (which consists of £40,000–£50,000 basic depending on experience + £6,000 shift allowance)
- 24.5 days holiday + the option to buy more
- Paid volunteer hours to support causes you care about
- Private medical insurance, life assurance & wellbeing resources
- Free onsite parking
- A fun, fast-paced workplace where you’re encouraged to grow and explore
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
We process your information in accordance with our Privacy Policy. For European residents, review our fair processing notice.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- IT Services and IT Consulting
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Operations Team Leader employer: Service Express
Contact Detail:
Service Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Operations Team Leader role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and operational excellence. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your technical skills! If you’ve got experience with IBMi systems or Intel platforms, make sure to highlight that during interviews. Bring examples of how you’ve used these technologies to improve service delivery or team performance.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Team Leader
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your unique leadership style shine through. Share specific examples of how you've led teams in the past, especially in technical environments. We want to know how you inspire and motivate others!
Highlight Technical Know-How: Make sure to mention your experience with IBMi systems or Intel platforms. We’re keen on candidates who can navigate these technologies, so don’t hold back on showcasing your technical skills and any relevant certifications.
Emphasise Team Development: We value a people-first approach, so talk about how you've invested in team development. Whether it’s through training, mentoring, or fostering a collaborative culture, let us know how you’ve helped your team grow and succeed.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Service Express
✨Know Your Tech
Make sure you brush up on your knowledge of IBMi systems and Intel platforms. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, especially in a 24/7 support environment. Think about times when you've successfully mentored or developed team members, and be ready to share those stories.
✨Understand the Company Culture
Familiarise yourself with Service Express's values and culture. Be prepared to discuss how you can contribute to their collaborative, people-first environment and how you align with their commitment to continuous development.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their approach to incident management, team development opportunities, and how they measure success in the Operations Team Leader position.
