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- Tasks: Monitor systems, resolve incidents, and support projects in a dynamic tech environment.
- Company: Service Express is a leading tech company focused on exceptional customer support and team collaboration.
- Benefits: Enjoy a competitive salary, generous holiday, paid volunteer hours, and private medical insurance.
- Why this job: This role offers true career mobility, structured training, and a supportive, sociable culture.
- Qualifications: Strong communication skills, curiosity about tech, and a proactive attitude are essential.
- Other info: Flexible rotating shifts provide predictability and ample downtime for personal time.
The predicted salary is between 32000 - 38000 £ per year.
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Looking for a role where you’re constantly learning, and your career in tech can take off – even if you’re just getting started? If you’re naturally curious, love solving problems, and are energized by working with others, this could be your perfect next step.
At Service Express, our Operations Analysts are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly and our customers receive exceptional support. Whether you’re newer to IT or already have iSeries or Intel experience, we offer structured training, opportunities to explore different technologies, and a collaborative team environment where your growth matters. This isn’t just another shift-based job. It’s a launchpad.
What You’ll Be Doing:
- Monitor systems and proactively respond to alerts and tickets (Level 1 support)
- Own and resolve incidents and service requests, escalating when needed
- Keep stakeholders informed and systems up to date via ITSM tools like ServiceNow
- Work closely with various technical teams to ensure service quality and continuity
- Support projects and handle out-of-hours responsibilities like performance updates and technical checks
- Rotate through shifts (days/nights) alongside your team, using your time management skills to prioritize during busy moments
What Makes This Opportunity Special:
- Rotating Shift Schedule (4 days on from 7am-7pm / 4 off / 4 nights on from 7pm-7am / 4 off): Loved by many on the team for its predictability and generous downtime. You’ll always know your rotation a year in advance, which means you could book 4 days of holiday along with your 4 days not on the schedule for a total of 12 days off
- True Career Mobility: Many of our more technical team members and some of our leaders started in this position. Whether your passion ends up being iSeries, networking, Intel, or beyond, we’ll help you find your path
- Work That Stays at Work: Because we operate 24/7, you hand things off and go home instead of worrying about lingering tasks or unfinished tickets
- Supportive, Sociable Culture: You’ll work in-office with your teammates and get to know other tech pros throughout the building. Teamwork and communication are key here
You’ll Thrive in This Role If You Are:
- A strong communicator who’s comfortable picking up the phone (even at 3am) to get something done
- Relationship-oriented and confident collaborating with technical colleagues
- Curious and technically minded – maybe you’ve tinkered with computers or have a hobby in IT
- Organized and level-headed when juggling multiple tasks
- Resilient and proactive, especially when things get busy
- A licensed driver (you’ll travel locally between data centres using our company car)
- Bonus points (but not required!) if you have experience with Intel or IBMi (also known as iSeries or AS400), familiarity with ITIL principles or a related qualification, and/or previous experience in a support or operations environment
What You’ll Get from Us
- £32,000–£38,000 (which consists of £25,000–£32,000 basic depending on experience + £6,000 shift allowance)
- 24.5 days holiday + the option to buy more
- Paid volunteer hours to support causes you care about
- Private medical insurance, life assurance & wellbeing resources
- Free onsite parking
- A fun, fast-paced workplace where you’re encouraged to grow and explore
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Operations Analyst employer: Service Express
Contact Detail:
Service Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst
✨Tip Number 1
Familiarise yourself with ITSM tools like ServiceNow, as this role involves keeping stakeholders informed and managing service requests. Having a basic understanding of how these tools work can give you an edge during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled challenges in previous roles or projects. This will demonstrate your proactive nature and ability to handle incidents effectively.
✨Tip Number 3
Highlight any experience you have with teamwork and collaboration, especially in technical environments. Being able to communicate effectively with colleagues is crucial for success in this role.
✨Tip Number 4
Research the company culture at Service Express and be ready to discuss how you align with their values. Emphasising your curiosity and eagerness to learn will resonate well with their focus on career mobility and growth.
We think you need these skills to ace Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Operations Analyst role. Emphasise any technical knowledge, problem-solving abilities, and teamwork experiences that demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you, such as the opportunity for career mobility and the supportive culture.
Highlight Relevant Experience: If you have any experience in IT support or operations, make sure to detail it. Even if it's not directly related, mention any transferable skills or projects that demonstrate your curiosity and technical mindset.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Service Express
✨Show Your Curiosity
As an Operations Analyst, being naturally curious is key. Prepare to discuss how you've approached problem-solving in the past and any experiences that showcase your eagerness to learn new technologies.
✨Demonstrate Communication Skills
Since this role involves a lot of collaboration, be ready to highlight your communication skills. Share examples of how you've effectively communicated with team members or stakeholders, especially in high-pressure situations.
✨Familiarise Yourself with ITSM Tools
Knowledge of ITSM tools like ServiceNow can set you apart. If you have experience with these tools, be sure to mention it. If not, do some research and be prepared to discuss how you would approach using them in the role.
✨Emphasise Teamwork and Flexibility
This position requires working closely with various technical teams. Be prepared to talk about your experiences in team settings and how you manage your time and tasks, especially during busy periods or when juggling multiple responsibilities.
