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- Tasks: Monitor systems, resolve incidents, and collaborate with technical teams for exceptional service.
- Company: Service Express, a supportive tech company with a focus on growth.
- Benefits: Competitive salary, 24.5 days holiday, private medical insurance, and paid volunteer hours.
- Why this job: Launch your tech career in a dynamic environment with structured training and true career mobility.
- Qualifications: Strong communication skills and a curious, technically minded attitude.
- Other info: Enjoy a sociable culture with predictable shift schedules and opportunities to explore different technologies.
The predicted salary is between 32000 - 38000 £ per year.
Looking for a role where you\’re constantly learning, and your career in tech can take off – even if you\’re just getting started? If you’re naturally curious, love solving problems, and are energized by working with others, this could be your perfect next step.
At Service Express, our Operations Analysts are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly and our customers receive exceptional support. Whether you\’re newer to IT or already have iSeries or Intel experience, we offer structured training, opportunities to explore different technologies, and a collaborative team environment where your growth matters. This isn’t just another shift-based job. It’s a launchpad.
What You’ll Be Doing:
- Monitor systems and proactively respond to alerts and tickets (Level 1 support)
- Own and resolve incidents and service requests, escalating when needed
- Keep stakeholders informed and systems up to date via ITSM tools like ServiceNow
- Work closely with various technical teams to ensure service quality and continuity
- Support projects and handle out-of-hours responsibilities like performance updates and technical checks
- Rotate through shifts (days/nights) alongside your team, using your time management skills to prioritize during busy moments
What Makes This Opportunity Special:
- Rotating Shift Schedule (4 days on from 7am-7pm / 4 off / 4 nights on from 7pm-7am / 4 off): Loved by many on the team for its predictability and generous downtime. You’ll always know your rotation a year in advance, which means you could book 4 days of holiday along with your 4 days not on the schedule for a total of 12 days off
- True Career Mobility: Many of our more technical team members and some of our leaders started in this position. Whether your passion ends up being iSeries, networking, Intel, or beyond, we’ll help you find your path
- Work That Stays at Work: Because we operate 24/7, you hand things off and go home instead of worrying about lingering tasks or unfinished tickets
- Supportive, Sociable Culture: You’ll work in‑office with your teammates and get to know other tech pros throughout the building. Teamwork and communication are key here
You’ll Thrive in This Role If You Are:
- A strong communicator who’s comfortable picking up the phone (even at 3am) to get something done
- Relationship‑oriented and confident collaborating with technical colleagues
- Curious and technically minded – maybe you’ve tinkered with computers or have a hobby in IT
- Organized and level‑headed when juggling multiple tasks
- Resilient and proactive, especially when things get busy
- A licensed driver (you’ll travel locally between data centres using our company car)
- Bonus points (but not required!) if you have experience with Intel or IBMi (also known as iSeries or AS400), familiarity with ITIL principles or a related qualification, and/or previous experience in a support or operations environment
What You’ll Get from Us
- £32,000–£38,000 (which consists of £25,000–£32,000 basic depending on experience + £6,000 shift allowance)
- 24.5 days holiday + the option to buy more
- Paid volunteer hours to support causes you care about
- Private medical insurance, life assurance & wellbeing resources
- Free onsite parking
- A fun, fast‑paced workplace where you’re encouraged to grow and explore
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice.
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Operations Analyst employer: Service Express
Contact Detail:
Service Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Service Express on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples where you've tackled challenges, especially in tech. We love hearing about your curiosity and how you’ve used it to learn!
✨Tip Number 3
Show off your teamwork skills! Since this role thrives on collaboration, be ready to discuss how you’ve worked with others in the past. We want to see that you can communicate effectively, even under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are eager to grow in their tech careers.
We think you need these skills to ace Operations Analyst
Some tips for your application 🫡
Show Your Curiosity: We love candidates who are naturally curious! In your application, highlight any experiences or projects where you’ve explored new technologies or solved problems. This will show us that you’re ready to learn and grow with us.
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Analyst role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our team.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This helps us see your potential quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Service Express
✨Know Your Tech Basics
Brush up on your IT fundamentals, especially around systems monitoring and support. Familiarise yourself with tools like ServiceNow, as being able to discuss these will show your readiness for the role.
✨Show Your Curiosity
Demonstrate your natural curiosity by asking insightful questions about the team’s projects and technologies. This not only shows your interest but also aligns with the company’s value of continuous learning.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role involves a lot of communication, being able to express yourself well, even under pressure, will set you apart from other candidates.
✨Emphasise Teamwork
Prepare examples of how you've successfully collaborated with others in the past. Highlighting your relationship-oriented approach will resonate well with the company culture that values teamwork and support.
