At a Glance
- Tasks: Lead and evolve Change Management processes to ensure seamless IT service delivery.
- Company: Join Service Express, a people-first tech company focused on innovation.
- Benefits: Enjoy a competitive salary, hybrid work options, and private medical insurance.
- Other info: Dynamic environment with opportunities for professional growth and volunteer support.
- Why this job: Make a real impact in IT services while collaborating with diverse teams.
- Qualifications: 5+ years in IT Change Management and strong communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
We are excited to share a new opportunity within Service Express Europe! We are looking for an ITIL Change Manager to join our MIS Service Operations team and play a key role in the governance and delivery of IT services across our international customer base. This highly collaborative role will see you working closely with our Service Delivery teams and other stakeholders across the business to guide, improve, and champion our Change and Problem Management processes — ensuring seamless service operations and continuous improvement.
What You’ll Be Doing:
- Own, manage, and evolve the Change Management process across both Managed Infrastructure Services and Internal IT.
- Lead Change Advisory Board (CAB) meetings and coordinate all aspects of the change lifecycle, including impact and risk assessment, scheduling, stakeholder engagement, and communication.
- Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework.
- Maintain and enhance the Change Calendar, ensuring all approved changes are communicated and executed with minimal disruption.
- Evaluate change requests and ensure compliance with internal standards, regulatory requirements, and audit policies.
- Collaborate cross-functionally with IT teams (Infrastructure, DevOps, App Support) to support high-quality execution of changes.
- Lead Problem Management activities, including RCA documentation, identifying recurring issues, tracking trends, and supporting long-term solutions.
- Monitor and report on change metrics and drive continuous improvement through feedback and data insights.
What You’ll Bring:
- 5+ years’ experience in a similar IT Change Management or Service Operations role.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- ITIL Certification (Intermediate or higher preferred).
- Strong understanding of both Change and Problem Management processes in enterprise IT environments.
- Excellent stakeholder engagement, communication, and organisational skills.
- Experience coordinating across technical teams to drive service excellence.
- Bonus: Familiarity with ServiceNow or similar ITSM platforms and a background in infrastructure, networking, or application support.
What You’ll Get:
- Competitive salary between £55,000 – £65,000.
- Hybrid flexibility for improved work-life balance.
- Private Medical Insurance, Life Assurance, Lifestyle Benefits & EAP.
- Paid volunteer hours to support causes you care about.
- Collaborative, people-first culture that prioritises both employee and customer experience.
- Access to an on-site gym with personal training options.
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas. We process your information in accordance with our Privacy Policy.
ITIL Change Manager in London employer: Service Express
As a Warehouse Staff member, you will thrive in a dynamic and supportive environment that values teamwork and a positive attitude. Our company offers unique opportunities for personal growth, including the chance to attend college and gain qualifications as a vehicle technician, all while enjoying a fun yet focused workplace culture. Located in a vibrant area, we prioritise employee well-being and development, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land ITIL Change Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Service Express values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Service Express might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Service Express!
✨Direct Apply to Service Express
Let's not forget to apply directly through the Service Express website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITIL Change Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Service Express.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Service Express. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Service Express
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
