Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage IT Change Management processes for seamless service delivery.
- Company: Join Service Express Europe, a leader in IT services and consulting.
- Benefits: Enjoy hybrid work, private medical insurance, and paid volunteer hours.
- Why this job: Be part of a collaborative culture that values employee experience and continuous improvement.
- Qualifications: 5+ years in IT Change Management; ITIL certification preferred.
- Other info: Opportunity to work with cross-functional teams and enhance your skills.
The predicted salary is between 47000 - 65000 £ per year.
We’re excited to share a new opportunity within Service Express Europe! We’re looking for a ITIL Change Manager to join our MIS Service Operations team and play a key role in the governance and delivery of IT services across our international customer base.
This highly collaborative role will see you working closely with our Service Delivery teams and other stakeholders across the business to guide, improve, and champion our Change and Problem Management processes — ensuring seamless service operations and continuous improvement.
What You’ll Be Doing:
- Own, manage, and evolve the Change Management process across both Managed Infrastructure Services and Internal IT.
- Lead Change Advisory Board (CAB) meetings and coordinate all aspects of the change lifecycle, including impact and risk assessment, scheduling, stakeholder engagement, and communication.
- Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework.
- Maintain and enhance the Change Calendar, ensuring all approved changes are communicated and executed with minimal disruption.
- Evaluate change requests and ensure compliance with internal standards, regulatory requirements, and audit policies.
- Collaborate cross-functionally with IT teams (Infrastructure, DevOps, App Support) to support high-quality execution of changes.
- Lead Problem Management activities, including RCA documentation, identifying recurring issues, tracking trends, and supporting long-term solutions.
- Monitor and report on change metrics and drive continuous improvement through feedback and data insights.
What You’ll Bring:
- 5+ years’ experience in a similar IT Change Management or Service Operations role.
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- ITIL Certification (Intermediate or higher preferred).
- Strong understanding of both Change and Problem Management processes in enterprise IT environments.
- Excellent stakeholder engagement, communication, and organisational skills.
- Experience coordinating across technical teams to drive service excellence.
- Bonus: Familiarity with ServiceNow or similar ITSM platforms and a background in infrastructure, networking, or application support.
What You’ll Get:
- Competitive salary between £55,000 – £65,000
- Hybrid flexibility for improved work-life balance
- Private Medical Insurance, Life Assurance, Lifestyle Benefits & EAP
- Paid volunteer hours to support causes you care about
- Collaborative, people-first culture that prioritises both employee and customer experience
- Access to an on-site gym with personal training options
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
We process your information in accordance with our Privacy Policy.For European residents, click here to review our fair processing notice.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Project Management and Information Technology
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Service Express by 2x
Get notified about new Change Manager jobs in Greater London, England, United Kingdom.
Marketing Services Program Manager, EMEA
London, England, United Kingdom 1 week ago
Experience Management Project Manager – Europe based
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 days ago
Change Management & Stakeholder Engagement Consultant
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Senior Project Manager – Technology Risk
City Of London, England, United Kingdom £700.00-£800.00 1 week ago
London, England, United Kingdom 1 week ago
Marketing Project Manager (Fixed Term – 12 Months), Amazon Fresh Marketing
London, England, United Kingdom 17 hours ago
London, England, United Kingdom 2 weeks ago
Business Change Manager – Integration, Legal, Implementation
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 6 days ago
Change Management & Stakeholder Engagement Principal Consultant
London, England, United Kingdom 1 week ago
London, England, United Kingdom 13 hours ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 weeks ago
City Of London, England, United Kingdom 2 days ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 week ago
Organisational Change Management Consultant | London
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
ITIL Change Manager employer: Service Express
Contact Detail:
Service Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Change Manager
✨Tip Number 1
Familiarise yourself with the ITIL framework, especially the Change and Problem Management processes. Understanding these concepts deeply will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the IT Change Management field. Attend relevant meetups or webinars to connect with others who may have insights into the company culture at Service Express and the specifics of the role.
✨Tip Number 3
Prepare to discuss your experience with Change Advisory Board (CAB) meetings. Be ready to share examples of how you've successfully led such meetings and managed stakeholder engagement in previous roles.
✨Tip Number 4
Showcase your ability to drive continuous improvement through data insights. Think of specific instances where you've used metrics to enhance processes, as this aligns perfectly with the responsibilities outlined in the job description.
We think you need these skills to ace ITIL Change Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Change Management and Service Operations. Emphasise your ITIL certification and any specific achievements that demonstrate your ability to manage change processes effectively.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your skills align with the responsibilities outlined in the job description. Mention your experience leading Change Advisory Board meetings and your approach to stakeholder engagement.
Showcase Relevant Skills: Highlight your understanding of Change and Problem Management processes, as well as your experience with ITSM platforms like ServiceNow. Use specific examples to illustrate your organisational and communication skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of an ITIL Change Manager.
How to prepare for a job interview at Service Express
✨Understand ITIL Framework
Make sure you have a solid grasp of the ITIL framework, especially Change and Problem Management processes. Be prepared to discuss how you've applied these principles in your previous roles.
✨Showcase Stakeholder Engagement Skills
Highlight your experience in engaging with stakeholders. Prepare examples of how you've successfully communicated changes and managed expectations across different teams.
✨Prepare for CAB Meeting Scenarios
Since leading Change Advisory Board meetings is a key part of the role, think about how you would handle various scenarios. Be ready to discuss how you would assess risks and impacts during these meetings.
✨Demonstrate Continuous Improvement Mindset
Discuss how you've driven continuous improvement in past roles. Bring examples of metrics you've monitored and how you've used data insights to enhance processes.
