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For Companies At a Glance
- Tasks: Provide expert-level support for OS400 systems and lead customer transition activities.
- Company: Join Service Express, a collaborative tech company focused on exceptional service.
- Benefits: Earn up to £65,000, enjoy remote work, and access lifestyle benefits.
- Other info: Participate in a 24/7 on-call support rota and enjoy excellent career growth.
- Why this job: Make an impact with cutting-edge technology while supporting customers and teams.
- Qualifications: Experience with OS400 and strong problem-solving skills required.
The predicted salary is between 52000 - 78000 £ per year.
Overview
Service Express is hiring: IBMi Administrator. Are you a talented professional with a passion for IBMi systems? Service Express is looking for an experienced IBMi Administrator to join our team. In this role, you’ll provide expert-level support to our customers and internal teams, helping deliver outstanding service across our software and support contracts. You’ll be a key technical resource for OS400/AS400 systems and virtualisation technologies, supporting both our Sales and Services teams.
Here’s what this position is all about:
- Take ownership of 2nd and 3rd level OS400 technical support issues, driving them to resolution.
- Lead customer transition activities, following defined processes to ensure smooth delivery.
- Attend customer meetings and present OS400 technical solutions aligned with contracted services.
- Design high-level technical solutions and support the Client Services Team in their delivery.
- Provide expert assistance to customers and internal teams on OS400 and virtualisation technologies.
- Support pre- and post-sales activities related to OS400 services.
- Deliver professional services for iSeries systems as needed.
- Stay current with OS400 updates and emerging technologies.
- Participate in Disaster Recovery testing and full invocations when required.
- Resolve support calls and attend customer sites as necessary.
- Ensure best practices and compliance with internal protocols, including security and regulatory standards.
- Consult on High Availability solutions and configure Quick/EDD & Mimix applications.
- Follow change control processes for all customer system modifications.
- Support pre-sales engagements with strong OS400 technical demonstrations.
- Share OS400 knowledge across the team to build collective expertise.
- Train operational staff and assist with OS400-related queries.
- Undertake agreed training to maintain up-to-date platform knowledge.
- Automate iSeries systems using Systems Management software.
- Attend seminars and presentations to enhance daily operations and efficiency.
- Collaborate with Service Delivery Managers to provide technical insights to customers.
- Participate in a 24/7 on-call support rota for contracted services and software support.
Qualifications
- Proven experience with OS400 (V5R3 through V7R4).
- Strong knowledge of High Availability tools (Mimix, iCluster, Quick/EDD).
- Experience with Systems Management software and iSeries automation.
- Familiarity with Power Systems hardware and SAN integration.
- Deep understanding of VTL technologies.
- Capacity planning and performance analysis skills (iDoctor DBMON desirable).
- Advanced CL programming and SQL skills.
- High-level security expertise on IBMi.
- Strong knowledge of LPAR, HMC, and system builds using native OS commands and BRMS.
- Experience with OS400 backup software including BRMS.
- Skilled in troubleshooting, OS upgrades, and PTF management.
- Excellent problem-solving and analytical abilities.
- Ability to transform and automate repetitive tasks.
- Strong communication skills, both internally and externally.
- Confident in customer-facing roles and technical presentations.
- A collaborative mindset and willingness to support team members.
Benefits
- Up to £65,000 annual salary
- Remote position
- Additional pay for on-call rota
- Overtime pay
- Lifestyle benefits including Employee Assistance Program, Life Assurance, Private Medical Insurance, and more
- Paid volunteer hours
- A collaborative company culture focused on delivering exceptional experiences for employees and customers
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
We process your information in accordance with our Privacy Policy. For European residents, review our fair processing notice.
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IBM i Administrator employer: Service Express
Contact Detail:
Service Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IBM i Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with OS400 systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with OS400 and virtualisation technologies. This will help you stand out during interviews and customer meetings.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to IBMi systems and be ready to discuss your problem-solving strategies. We all know how crucial communication is in this role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Service Express.
We think you need these skills to ace IBM i Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with OS400 and any relevant technologies. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IBMi systems and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We’re all about finding solutions, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Service Express
✨Know Your OS400 Inside Out
Make sure you brush up on your knowledge of OS400, especially the versions mentioned in the job description. Be prepared to discuss your experience with High Availability tools like Mimix and iCluster, as well as your familiarity with Power Systems hardware.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share specific examples of how you've tackled complex technical issues in the past. Highlight your analytical abilities and any successful troubleshooting experiences, especially related to OS upgrades and PTF management.
✨Prepare for Customer-Facing Scenarios
Since this role involves customer interaction, practice how you would present technical solutions to clients. Think about how you can explain complex concepts in a simple way and demonstrate your strong communication skills.
✨Stay Current with Emerging Technologies
Show your enthusiasm for continuous learning by discussing any recent updates or trends in IBMi systems and virtualisation technologies. Mention any seminars or training you've attended that relate to the role, as this will demonstrate your commitment to staying informed.