Maintenance Technician I in Wivelsfield Green

Reports To: Field Supervisor or General Manager

Status: Full-time, Regular position

Location Address: 6649 Garland Dr. Unit #2, Warrenton, VA 20187

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU:

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO provided 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment
• Ample advancement and career-growth opportunities available across the U.S.
• Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• Internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Position Summary:

Under general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities:

• Works under general supervision to perform maintenance calls
• Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects and performs limited diagnostics on equipment to identify potential problems
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment
• Records all required information on customer call using hand-held device
• Completes all forms and paperwork in a neat, timely, complete, and accurate manner
• Communicates with dispatch to ensure accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked
• Performs similar/other duties as needed or assigned

Health & Safety Roles and Responsibilities:

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE)
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Participates in any safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately

Desired Skills and Qualifications:

• High school diploma or GED with additional training and 0 to 2 years’ experience in HVAC with technical training certification preferred
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations
• Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Effective communication skills to communicate with customer and resolve customer issues
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to lift up to 40 pounds and carry items weighing up to 30 pounds

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.