Scrumconnect Consulting is seeking a Senior Service Designer to shape end-to-end public services. You will look beyond screens to the whole service, including offline steps, operations and policy, ensuring usability and compliance across channels.
You will map journeys, create service blueprints, run workshops with policy, operations and technical stakeholders, and mentor other designers. The role requires evidence-based decision making and strong communication of complex ideas.
Senior Service Designer — End-to-End Public Services employer: Service Design Magazine
Forestry and Land Scotland is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. Employees benefit from opportunities for professional growth within a supportive environment, particularly in the context of enhancing public services and digital experiences. Located in a beautiful natural setting, the organisation fosters a commitment to sustainability while empowering staff to make meaningful contributions to community well-being.
