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- Tasks: Craft and optimise end-to-end service experiences that delight users.
- Company: Join a forward-thinking company focused on user-centred design.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing services and championing inclusivity and sustainability.
- Qualifications: Experience in service design and strong collaboration skills with diverse teams.
- Other info: Dynamic, Agile environment with opportunities to mentor and lead.
The predicted salary is between 36000 - 60000 £ per year.
As a service designer you’d be responsible for crafting the complete end-to-end experience of a service. Your role would be to optimise and enhance services to ensure they not only meet the needs of users but also align with the broader goals of the business. Service designers possess deep knowledge of design principles and systems, with a strong focus on both digital and offline channels. You would work collaboratively with various teams to ensure everyone is aligned and working toward a common vision. By identifying pain points and opportunities, you’d define and refine services to ensure a seamless and effective experience for the user.
As a Service Designer, you will:
- Collaborate with stakeholders to understand business requirements and identify user needs.
- Support User Researchers in gathering insights from users to inform design decisions.
- Champion user‑centred design practices and effectively communicate the value of design – emphasising inclusivity, accessibility, and environmental sustainability.
- Create service blueprints and user journey maps to visualise the end-to-end experience and solve complex problems.
- Facilitate workshops with stakeholders and delivery teams to maintain alignment, encourage engagement, and gather insights.
- Ensure adherence to the client’s design standards, systems, and best practices.
- Work closely with multidisciplinary teams—including Interaction Designers, User Researchers, Content Designers, Developers, and Performance Analysts.
- Confidently present work and rationale to both internal teams and client stakeholders.
- Use evidence and data to iterate on designs, form hypotheses, and validate them through testing.
The following skills and experience are essential for this role:
- Relevant experience as a Service Designer or similar field.
- Working with the Government Digital Service (GDS) design principles.
- Experience advocating for User‑Centred Design.
- Experience negotiating with and influencing senior stakeholders.
- Working with Design systems/libraries, style guides and existing patterns/guidelines.
Set yourself apart:
- Working in an Agile or similar multidisciplinary environment.
- Using HTML, Markdown, Nunjucks or other prototyping languages.
- Strong accessibility knowledge.
- Leading a team or mentoring junior designers.
Service Designer in Newcastle upon Tyne employer: Service Design Magazine
Contact Detail:
Service Design Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to fellow designers and industry professionals on platforms like LinkedIn. Join relevant groups and engage in discussions to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work as a Service Designer. Include case studies that demonstrate your problem-solving abilities and how you’ve improved user experiences. Make sure it’s easy to navigate and visually appealing.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Be ready to discuss your process, how you collaborate with teams, and how you advocate for user-centred design. Use real examples from your experience to back up your answers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented Service Designers who can help us create amazing user experiences. Keep an eye on our job listings and submit your application directly for the best chance of landing that dream role.
We think you need these skills to ace Service Designer in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Service Design: When writing your application, let your enthusiasm for service design shine through! Share specific examples of how you've optimised services in the past and how you align with our user-centred design practices. We want to see your passion for creating seamless experiences!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your relevant experience, especially with GDS principles and multidisciplinary teams. This shows us that you understand what we're looking for and that you're a great fit for the role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, and avoid jargon unless it's relevant. We appreciate clarity, and it helps us quickly see how you can contribute to our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Service Design Magazine
✨Know Your Design Principles
Make sure you brush up on your knowledge of design principles, especially those related to user-centred design. Be ready to discuss how you've applied these principles in past projects and how they can enhance the services you're designing.
✨Showcase Your Collaboration Skills
Service designers work closely with various teams, so be prepared to share examples of how you've successfully collaborated with stakeholders and multidisciplinary teams. Highlight any workshops you've facilitated or insights you've gathered from users that influenced your design decisions.
✨Prepare Your Service Blueprints
Bring along examples of service blueprints or user journey maps you've created. This will not only demonstrate your ability to visualise the end-to-end experience but also show how you identify pain points and opportunities for improvement.
✨Communicate Your Value
Be ready to articulate the value of design in terms of inclusivity, accessibility, and sustainability. Prepare to discuss how your designs align with business goals and how you've used evidence and data to iterate on your designs effectively.
