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- Tasks: Lead service design initiatives to enhance customer experiences across multiple channels.
- Company: Join a dynamic team of diverse professionals from top tech giants and innovators.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Shape exceptional service experiences and make a real impact in a fast-paced environment.
- Qualifications: Experience in service design, strong communication skills, and a relevant degree.
- Other info: Collaborative culture with opportunities to work on innovative projects.
The predicted salary is between 36000 - 60000 £ per year.
Join our dynamic team of diverse professionals from top tech giants, blockchain innovators, and FinTech unicorns. We’re looking for an experienced Service Designer to shape customer experiences across channels. Use your expertise in service design and systems thinking to lead key initiatives, collaborate with diverse teams, and enhance customer satisfaction. Your strategic insights and guidance will be crucial in delivering exceptional service experiences.
Job responsibilities
- Develop and implement a comprehensive service strategy to focus on direct and indirect experiences, aligning business objectives and customer experience enhancement across multiple products and platforms.
- Develop clear future-state service propositions, journeys, and concepts that deliver value to customers and the business.
- Partner with Product, Design, Engineering, Operations, Customer Support, Risk & Compliance, Legal, and Data to shape end-to-end service experiences across channels and touchpoints.
- Work with UX Research and Data to plan, conduct, and synthesise research to inform and validate service design deliverables.
- Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points and opportunities for improvement.
- Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless experiences.
- Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement.
- Collaborate with stakeholders and product partners to integrate customer-centric decision-making and develop experience-led metrics.
- Communicate complex service thinking clearly to stakeholders.
Required qualifications, capabilities and skills
- Solid hands-on experience in roles such as Senior or Lead Service Designer or a related field, focusing on end-to-end customer experiences.
- Proven record in service design projects, including journey mapping, service blueprinting, and storyboarding.
- Experience in conducting user research to inform service design outcomes.
- A strong portfolio demonstrating end-to-end service design work: from discovery and insight through to service blueprints and future-state journeys.
- Strong communication skills to articulate service design artefacts to stakeholders.
- Represent service design in key governance and decision forums & experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.
- Strong collaborative skills to build alignment across diverse teams.
- Degree in Design, Service Design, HCI, Behavioural Science, Business, or related field – or equivalent practical experience.
Preferred qualifications
- Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives.
- Confident leading workshops, co-creation sessions, and playback meetings with senior, cross-functional stakeholders.
- Comfortable presenting and tailoring communication style for different audiences.
- Builds trusted relationships with Product, Engineering, Operations, Risk, and Compliance.
Lead Service Designer in London employer: Service Design Magazine
Contact Detail:
Service Design Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Designer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with professionals on platforms like LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s easy to navigate and showcases your journey mapping and service blueprinting expertise. We want to see your thought process and how you tackle challenges!
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can articulate your experience with cross-functional teams and user research. We believe that being well-prepared will help you shine during those crucial conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you on board!
We think you need these skills to ace Lead Service Designer in London
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your hands-on experience in service design. We want to see your journey mapping, service blueprinting, and storyboarding skills shine through in your application!
Tailor Your Portfolio: Your portfolio should reflect your best work in end-to-end service design. We’re looking for clear examples that demonstrate your ability to create value for customers and the business, so pick your projects wisely!
Communicate Clearly: When you write your application, keep it clear and concise. We love strong communication skills, so make sure you articulate your service design artefacts in a way that’s easy for us to understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our dynamic team.
How to prepare for a job interview at Service Design Magazine
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles, especially journey mapping and service blueprinting. Be ready to discuss your past projects and how they align with the role's requirements. This will show that you can hit the ground running!
✨Showcase Your Collaborative Spirit
Since this role involves working with diverse teams, prepare examples of how you've successfully collaborated with different departments. Highlight your experience in leading workshops or co-creation sessions to demonstrate your ability to foster teamwork.
✨Prepare for User Research Discussions
Brush up on your user research methodologies and be prepared to discuss how you’ve used insights to inform service design outcomes. Bring examples of how your research has led to tangible improvements in customer experiences.
✨Communicate Clearly and Confidently
Practice articulating complex service design concepts in a straightforward manner. Tailor your communication style to suit different audiences, as this will be crucial when presenting to stakeholders. Confidence is key!
