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- Tasks: Lead design processes to solve complex problems and enhance user experiences.
- Company: Join a forward-thinking company focused on innovative design solutions.
- Benefits: Enjoy flexible working options, creative collaboration, and professional growth opportunities.
- Other info: Ideal for those passionate about transforming global platforms and enhancing customer experiences.
- Why this job: Shape impactful user journeys and collaborate with diverse teams in a dynamic environment.
- Qualifications: 7+ years in design, strong portfolio, and experience in strategic design required.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Job responsibilities
- Develop and implement a comprehensive service strategy to focus on direct and indirect experiences, aligning business objectives and customer experience enhancement across multiple products and platforms
- Develop clear future‑state service propositions, journeys, and concepts that deliver value to customers and the business
- Partner with Product, Design, Engineering, Operations, Customer Support, Risk & Compliance, Legal, and Data to shape end‑to‑end service experiences across channels and touchpoints
- Work with UX Research and Data to plan, conduct, and synthesise research to inform and validate service design deliverables
- Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points and opportunities for improvement
- Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless experiences
- Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement
- Collaborate with stakeholders and product partners to integrate customer‑centric decision‑making and develop experience‑led metrics
- Communicate complex service thinking clearly to stakeholders
Required qualifications, capabilities and skills
- Solid hands‑on experience in roles such as Senior or Lead Service designer or a related field, focusing on end‑to‑end customer experiences
- Proven record in service design projects, including journey mapping, service blueprinting, and storyboarding
- Experience in conducting user research to inform service design outcomes
- A strong portfolio demonstrating end‑to‑end service design work: from discovery and insight through to service blueprints and future‑state journeys
- Strong communication skills to articulate service design artefacts to stakeholders
- Represent service design in key governance and decision forums & experience with fast‑paced, iterative design approaches involving frequent testing and refining of concepts
- Strong collaborative skills to build alignment across diverse teams & Degree in Design, Service Design, HCI, Behavioural Science, Business, or related field – or equivalent practical experience.
Preferred qualifications
- Ability to work in cross‑functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives
- Confident leading workshops, co‑creation sessions, and playback meetings with senior, cross‑functional stakeholders
- Comfortable presenting and tailoring communication style for different audiences
- Builds trusted relationships with Product, Engineering, Operations, Risk, and Compliance
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Lead Service Designer employer: Service Design Magazine
Contact Detail:
Service Design Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Designer
✨Tip Number 1
Network with professionals in the design field, especially those who have experience in service and strategic design. Attend industry events or webinars to connect with potential colleagues and learn about their experiences at companies like ours.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've successfully led design projects in the past. Be prepared to discuss specific challenges you faced and how you overcame them, as this will demonstrate your ability to manage complex problems.
✨Tip Number 3
Familiarise yourself with our company’s design philosophy and recent projects. Understanding our approach will help you articulate how your experience aligns with our goals and how you can contribute to our vision.
✨Tip Number 4
Prepare to discuss your experience with mixed method research techniques. Highlight specific instances where your research has directly influenced design decisions, as this is crucial for the role of Lead Service Designer.
We think you need these skills to ace Lead Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service design and strategic design. Focus on projects where you've led design processes, collaborated with cross-functional teams, and achieved significant outcomes.
Craft a Compelling Cover Letter: In your cover letter, emphasise your passion for design and how your experience aligns with the role. Mention specific projects that showcase your ability to solve complex problems and drive strategic outcomes.
Showcase Your Portfolio: Include a link to your portfolio that demonstrates your design work, particularly in service design. Highlight case studies that illustrate your end-to-end design process, from research to execution.
Prepare for Interviews: Be ready to discuss your design philosophy and how you approach user research and collaboration. Prepare examples of how you've influenced stakeholders and driven design initiatives in previous roles.
How to prepare for a job interview at Service Design Magazine
✨Showcase Your Portfolio
Make sure to bring a strong portfolio that highlights your experience in service and strategic design. Be prepared to discuss specific projects where you applied design to solve complex problems, especially in large organisations.
✨Understand the Business Context
Research the company and its strategic goals before the interview. Demonstrating an understanding of how design can align with and support these objectives will show that you can think beyond just the design process.
✨Prepare for Collaborative Scenarios
Since the role involves working closely with various stakeholders, be ready to discuss your experience in leading co-creation workshops. Share examples of how you've facilitated collaboration to refine solutions in complex environments.
✨Master Storytelling Techniques
As storytelling is crucial for influencing decision-makers, practice articulating your design journey and the impact of your work. Use clear narratives to convey how your designs have driven user engagement and business outcomes.