At a Glance
- Tasks: Design impactful public services that enhance user experiences and streamline operations.
- Company: Award-winning digital consultancy transforming UK government services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team at the forefront of digital innovation.
- Why this job: Make a real difference in people's lives through innovative service design.
- Qualifications: Experience in service design, journey mapping, and collaboration with stakeholders.
The predicted salary is between 54000 - 66000 £ per year.
About Scrumconnect Consulting
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.
We are passionate about user-centred design, agile delivery and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.
About the role
We are looking for a Senior Service Designer to design end-to-end public services that work for users and for the organisations that run them. You will look beyond screens to the whole service, including offline steps, operations and policy.
Key responsibilities
- Map end-to-end services and user journeys, across digital and non-digital channels.
- Create service blueprints showing the front stage and back stage of a service.
- Work with user researchers to understand user needs and pain points.
- Run workshops with policy, operational and technical stakeholders to design better services.
- Identify opportunities to simplify services and remove unnecessary steps.
- Prototype and test service concepts, and iterate based on evidence.
- Make sure services meet the GDS Service Standard and accessibility needs.
- Support and mentor other designers.
Essential skills and experience
- Significant experience as a service designer on complex services.
- Strong skills in journey mapping, service blueprinting and facilitation.
- Experience working across organisational boundaries and with senior stakeholders.
- Experience working in multidisciplinary agile teams.
- Ability to base design decisions on research and evidence.
- Clear communication of complex ideas, both visually and in writing.
Desirable
- UK government or public sector experience.
- Experience taking services through GDS service assessments.
- Experience designing services that involve policy or regulatory change.
Senior Service Designer in England employer: Service Design Magazine
Forestry and Land Scotland is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. Employees benefit from opportunities for professional growth within a supportive environment, particularly in the context of enhancing public services and digital experiences. Located in a beautiful natural setting, the organisation fosters a commitment to sustainability while empowering staff to make meaningful contributions to community well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in England
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Service Design Magazine for a Senior Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Service Design Magazine before they go live!
We think you need these skills to ace Senior Service Designer in England
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Service Designer at Service Design Magazine, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Service Design Magazine does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Service Design Magazine. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Service Design Magazine.
How to prepare for a job interview at Service Design Magazine
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Service Design Magazine, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Service Design Magazine might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Service Design Magazine!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Service Design Magazine is looking for.
