At a Glance
- Tasks: Supervise branch staff and ensure exceptional member service.
- Company: Service Credit Union, a passionate and member-focused workplace.
- Benefits: Starting pay at $25/hour, health benefits, PTO, and tuition reimbursement.
- Other info: Diverse and inclusive environment with great career growth opportunities.
- Why this job: Join a supportive team and make a real difference in members' lives.
- Qualifications: 1-3 years of leadership experience and strong customer service skills.
The predicted salary is between 25 - 25 £ per hour.
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Member Service Supervisor who will provide a variety of services to members and supervise branch personnel with the support and direction of the Branch Manager and/or Assistant Branch Manager.
Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.
Pay
Starting at $25.00/hour. Flexible based on experience.
Benefits Include
- Great health and dental benefits starting day one!
- PTO, long-term disability, and paid holidays.
- 401k with 8% company contribution after one year of employment.
- Paid leave policy after 12 consecutive months of employment.
- Free confidential mental health support program with Talkspace.
- Free identity theft protection through IdentityForce.
- Tuition reimbursement.
- Training and career growth opportunities.
A Day in the Life
- Assist Branch Manager and staff to meet assigned goals.
- Supervise and counsel branch personnel as directed by the Branch Manager.
- Maintain a thorough understanding of all Service Credit Union products and services.
- Create a positive member experience each and every time through confidence and enthusiasm - you are the face of Service Credit Union.
- Build and retain member relationships through quality service.
- Regular and reliable attendance is an essential function of this position.
- Perform other job-related duties as assigned.
Experience and Qualifications
- One to three years of similar or related experience.
- Outstanding leadership and customer service skills.
- Ability to recognize and recommend enhancements and solutions in a fast-paced environment.
- Excellent verbal and written communication skills.
- Good organizational skills with proven ability to multi-task.
- High school diploma or equivalent required.
At Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members' needs with the same respect, empathy, and kindness we give each other.
Equal Opportunity Employer
Member Service Supervisor - Lancaster, NH in Burnley employer: Service Credit Union
Service Credit Union is an exceptional employer that prioritises a positive work culture and employee well-being. With competitive pay starting at $25.00/hour, comprehensive health benefits from day one, and generous 401k contributions, employees are supported both personally and professionally. The Lancaster location fosters a collaborative environment where staff can grow through training opportunities and tuition reimbursement, all while making a meaningful impact on member experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Member Service Supervisor - Lancaster, NH in Burnley
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Service Credit Union. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Member Service Supervisor - Lancaster, NH in Burnley
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Service Credit Union.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Service Credit Union's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Service Credit Union
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Service Credit Union.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Service Credit Union will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Service Credit Union employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
