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- Tasks: Help families with cemetery arrangements and build meaningful relationships.
- Company: A compassionate company dedicated to celebrating lives and supporting families.
- Benefits: Competitive salary, flexible hours, and potential for high earnings based on performance.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your sales skills.
- Qualifications: High school diploma and customer service or sales experience preferred.
The predicted salary is between 50000 - 100000 £ per year.
Our associates celebrate lives. We celebrate our associates.
Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
Lead Generation- Holds self-accountable for prospecting a minimum of 1-2 hours each day
- Obtains referrals from families served by the location
- Networks and builds community and civic relationships
- Explains and presents presentations to families served and referred families
- Maintains and tracks activity levels to ensure productivity
- Responds to client inquiries in a timely, respectful, sensitive and professional manner
- Connects with families through listening, honest communication and genuine concern
- Develops an understanding of each family’s unique needs and offers solutions that provide value to them
- Stays in touch with families to ensure satisfaction
- Prepares for all appointments and performs all procedures with professionalism and attention to detail
- Follows through on all customer problems and requests
- Builds trust-based relationships to earn the right to ask for referrals
- Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
- Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
- Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
- Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
- Shares family concerns with rest of the SCI team
- High school diploma or equivalent
- 1-2 years of college or an equivalent of education and experience
- High school equivalency and 1-2 years of college or an equivalent of education and experience
- 1-2 years of customer service or sales industry experience preferred
- Current state/province issued driver’s license with an acceptable driving record
- Insurance license if required by state/province law and as prescribed by each state board
- Must be able to pass the Company’s internal presentation certification within thirty days of hire
- Ability to work a number of evenings and or weekends every month
- Ability to drive frequently
- Ability to obtain and maintain an insurance license if required by state/province
- Flexible hours but, at times must have the ability to work up to 12 hours in a day
- Ability to treat others with empathy and respect
- Knowledge of computers and some software
- Customer service skills
Sales Professional - Inside Sales in Rochester employer: Service Corporation International
Contact Detail:
Service Corporation International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Professional - Inside Sales in Rochester
✨Tip Number 1
Get your networking game on! Spend time connecting with people in the industry, whether it's through social media or local events. Building relationships can lead to referrals and opportunities that you might not find on job boards.
✨Tip Number 2
Practice your pitch! You never know when you'll meet someone who could help you land a job. Have a quick, engaging summary of your skills and experience ready to go, so you can impress them on the spot.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're genuinely interested in being part of our team!
We think you need these skills to ace Sales Professional - Inside Sales in Rochester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Professional role. Highlight your experience in customer service and sales, and show how you can connect with families through genuine communication.
Showcase Your Skills: Don’t forget to mention your ability to build relationships and your empathy towards clients. We want to see how you can provide that exemplary personalised service that’s so important in this role.
Be Professional and Personable: Your written application should reflect your professionalism. Use a friendly tone but keep it respectful. Remember, we’re looking for someone who can connect with families while maintaining a high standard of service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process.
How to prepare for a job interview at Service Corporation International
✨Know Your Product Inside Out
Before the interview, make sure you understand the services offered by the company. Familiarise yourself with the importance of pre-need arrangements and how they benefit families. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
Since this role is all about connecting with families, prepare examples from your past experiences where you've successfully built relationships. Think about how you listened to clients' needs and provided tailored solutions. This will demonstrate your ability to empathise and communicate effectively.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during the interview to assess your sales skills. Practice how you would approach a family in need, focusing on listening and responding to their concerns. This will help you feel more comfortable and showcase your ability to handle sensitive situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics or how success is measured in the role. This shows that you're not just interested in the job but also in how you can contribute to the company's goals.