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For Companies At a Glance
- Tasks: Welcome clients and visitors, manage phone calls, and provide general office support.
- Company: Join Service Corporation International, a company that celebrates lives and its associates.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a caring culture that values your contributions and offers meaningful experiences.
- Qualifications: High school diploma required; 6 months of office or receptionist experience preferred.
- Other info: Flexible working hours, including weekends, and a standard dress code.
The predicted salary is between 20000 - 30000 ÂŁ per year.
Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.
RESPONSABILITÉS DU POSTE
- Accueillir les invités et les visiteurs, offrir de l'aide à l'entrée.
- Aviser les membres du personnel quand les clients arrivent à un rendez-vous et les accompagner jusqu’à la pièce désignée.
- RĂ©pondre aux questions de base sur les services, les produits, la direction de la succursale, etc.
- Aviser immédiatement la direction au sujet d’enjeux de service à la clientèle ou de sécurité.
- Recevoir les biens de la personne décédée et respecter les procédures de chaîne de possession.
- Répondre au téléphone, trier et diriger les appels vers le personnel approprié.
- Offrir un environnement confortable et agréable pour les clients, fournir des rafraîchissements ou autres commodités aux familles.
- Faire le café.
- Garder la salle d'attente en ordre, vider les poubelles, replacer les boîtes de mouchoirs et maintenir l’ordre général.
- Recevoir le courrier et les colis.
- Organiser et mettre à jour les documents papier et électroniques, ainsi que les dossiers, comme les actes notariés et les documents de fiducies.
- Pourrait devoir taper des documents simples, faire de la révision, de la saisie de données et des impressions.
Exigences MINIMALES
- Diplôme d’études secondaires ou l’équivalent.
- Expérience : 6 mois d'expérience de bureau, de réceptionniste ou de soutien administratif, de préférence.
- Capable d’utiliser efficacement un téléphone, un télécopieur, un photocopieur.
Connaissances, compétences et aptitudes
- Connaissance de l’informatique et de logiciels tels que la suite MSOffice.
- Ton de voix clair et professionnel.
- Compétences de relations professionnelles et interpersonnelles, pour gérer des situations sensibles et confidentielles.
- Agir avec calme, tact et diplomatie, en tout temps.
- Pouvoir travailler le samedi ou le dimanche et au-delà des heures « normales » de travail.
Conditions de travail
- Le travail se fait principalement à l'intérieur.
- Tenue de travail standard exigée.
Postures de travail
- Position assise continue pendant plusieurs heures par jour, jusqu'Ă 6 heures par jour.
- Monter fréquemment des escaliers pour accéder aux bâtiments.
Exigences physiques
- Effort physique exigeant une dextérité manuelle, y compris l’utilisation de documents, de calculatrices, d’ordinateurs et du téléphone.
Heures de travail
- Travailler au-delà des heures « normales » selon les besoins.
- Un minimum de voyage requis.
Contact Detail:
Service Corporation International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Réceptionniste | Receptionist
✨Tip Number 1
Familiarise yourself with the company culture and values of Service Corporation International. Understanding their mission to celebrate lives can help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. As a receptionist, you'll often be the first point of contact, so demonstrating a calm and professional tone will be crucial in making a positive impression.
✨Tip Number 3
Get comfortable with common office software, particularly MS Office. Being proficient in these tools will not only help you perform your duties effectively but also show your potential employer that you're ready to hit the ground running.
✨Tip Number 4
Be prepared to discuss your experience in customer service and administrative roles. Think of specific examples where you've successfully managed client interactions or handled office tasks, as this will demonstrate your capability for the role.
We think you need these skills to ace Réceptionniste | Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reception or administrative roles. Emphasise skills like customer service, communication, and proficiency with office software.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific experiences that demonstrate your ability to greet and assist clients, handle phone calls, and maintain a welcoming environment.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as interpersonal skills, professionalism, and the ability to manage sensitive situations. Use examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Service Corporation International
✨Show Your Warmth
As a receptionist, your role is all about making people feel welcome. During the interview, demonstrate your friendly and approachable nature. Practice greeting the interviewer with a smile and a warm introduction to set a positive tone.
✨Know the Company
Research Service Corporation International thoroughly before your interview. Understand their values, mission, and the services they provide. This knowledge will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Communication Skills
Since the job involves answering phones and interacting with clients, highlight your communication skills. Be clear and articulate during the interview, and consider providing examples of how you've successfully handled difficult conversations or situations in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of examples from your previous experience where you had to manage a challenging situation or provide exceptional service, and be ready to discuss them.
