Neighbourhood Officer - our client, London (3-Month Contract)
Are you an experienced Neighbourhood Officer looking for a new challenge in a vibrant London community? We are seeking a dedicated Neighbourhood Officer to join a reputable Housing our client in our client. This is a fantastic opportunity to make a real difference by delivering high-quality neighbourhood and tenancy management services across a diverse London borough.
About the Neighbourhood Officer Role
As a Neighbourhood Officer, you will be responsible for ensuring estates are safe, well-maintained, and communities are supported to thrive. Your day-to-day responsibilities will include managing a defined patch, conducting estate inspections, and coordinating routine maintenance in communal areas. You will investigate and manage anti-social behaviour (ASB) cases and tenancy breaches, working closely with repairs teams, contractors, and internal colleagues to resolve estate-based issues effectively. Supporting residents with tenancy sustainment and signposting to relevant services will be a key part of your role. Handling resident enquiries, complaints, and complex casework in a professional and timely manner will be essential to your success as a Neighbourhood Officer.
Candidate Responsibilities
- Manage a designated patch, providing proactive, resident-focused housing management services
- Conduct estate inspections and coordinate communal repairs and maintenance
- Investigate and handle anti-social behaviour (ASB) and tenancy breaches
- Liaise with repairs teams, contractors, and internal departments to resolve estate issues
- Support residents with tenancy sustainment and signposting to relevant services
- Address resident enquiries, complaints, and complex casework
- Ensure compliance with policies, procedures, and relevant housing legislation
Candidate Skills and Experience
- Prior experience as a Neighbourhood Officer, Housing Officer, or Tenancy Management Officer within a Housing our client or Local Authority
- Strong knowledge of tenancy management and housing legislation
- Proven experience managing estate inspections and coordinating repairs
- Ability to handle ASB cases and complex resident issues
- Excellent communication skills with the ability to build relationships across diverse communities
- Effective workload prioritisation and time management skills
Benefits and Pay Rate
This role offers a pay rate of £25.15 per hour Ltd, with an equivalent PAYE rate of £21.44 per hour, inclusive of holiday pay. Benefits include a £250 training allowance, dedicated specialist consultant, daily payroll runs, free candidate registration, referral and loyalty schemes, sign-up bonus, and free compliance checks. The position is full-time, Monday to Friday, 9 am to 5 pm, based in our client.
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Neighbourhood Officer employer: Service Care
Service Care Solutions is an excellent employer for Multi Traders, offering a supportive work culture that prioritises employee growth and development. With a focus on responsive repairs in the community of Rugby, employees benefit from a company van, optional on-call payments, and comprehensive in-house training, ensuring they have the tools and skills needed to excel in their roles. Join a team that values professionalism and respect while providing meaningful service to local residents.
