Service Care Solutions are currently recruiting for an experienced Administrator to work as a Firearms Caseworker on a full-time contract. This is a remote work (working from home) but is working directly with a UK Police Force , meaning all successful applicants will be subject to security background checks. The role is paying £18.17p per hour (Umbrella) and is a contract role with a view to be extended.
Responsibilities
- Receive and process firearms and shotgun certificate applications, renewals and variations, updating relevant systems (including NFLMS) in line with policy and legislation.
- Create/amend applicant records and complete associated checks, including updates to PNC records where required.
- Complete vetting checks and review relevant intelligence systems for applicant/address information; request and review GP/medical reports where necessary.
- Build and maintain case files, ensuring all documentation is captured and correctly recorded for onward action by Firearms Enquiry Officers (FEOs).
- Risk assess completed FEO reports using a decision-making model, update systems, process payments and prepare certification for sign-off/escalation.
- Respond to enquiries from police officers and the public via telephone, email/written correspondence and (where required) face to face, escalating complex issues to the Team Leader.
- Collate and evaluate information relating to applications (including domestic incidents, medical reports and miscellaneous enquiries) and generate enquiries into suitability to hold a licence.
- Manage a diary/workload system, monitoring progress against deadlines, chasing outstanding enquiries, and maintaining accurate records (address changes, transfers, cancellations, security reports, notices of sale).
- Progress refusal/revocation activity as instructed, track outcomes, update property systems relating to seized weapons and liaise with relevant officers.
- Produce and manage daily expiry lists, identify records of concern and take appropriate action to locate/trace certificate holders and firearms, including requesting Locate/Trace creation via the PNC Bureau when necessary.
Experience
- Good general education, including GCSEs in Maths and English (or equivalent).
- Strong IT skills with confidence using multiple databases/systems for data input, interrogation and cross-referencing.
- Excellent attention to detail and ability to follow policy-led processes and procedures.
- Proven ability to plan and manage your own workload to deadlines in a high-volume environment.
- Effective communication and customer service skills to provide updates, guidance and manage enquiries professionally.
- At least 1 year’s administrative experience in a busy office/service environment (ideally public-facing/high-volume).
- Willingness to undertake role-related training as required.
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Firearms Caseworker in Milton Keynes employer: Service Care
Service Care Solutions is an excellent employer for Multi Traders, offering a supportive work culture that prioritises employee growth and development. With a focus on responsive repairs in the community of Rugby, employees benefit from a company van, optional on-call payments, and comprehensive in-house training, ensuring they have the tools and skills needed to excel in their roles. Join a team that values professionalism and respect while providing meaningful service to local residents.
