Job title: Housing Customer Service Advisor
Location: London N4 (Office based for 1 month) then 1 or 2 days from home
Start Date: ASAP
Contract Type: Temporary 3 months
Weekly Hours: 35 hours per week
Job Purpose
We’re seeking a confident and customer-focused Customer Service Advisor to be the first point of contact for residents, contractors, and stakeholders. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering a professional and responsive service.
Key Responsibilities:
- Act as the first point of contact for all customer and contractor queries via phone, email, or in person
- Resolve queries at first contact wherever possible, or direct them to the appropriate team
- Log and manage repairs, complaints, transactions and service requests using internal systems
- Assist with arrears enquiries, analysing account history and advising on next steps
- Support callers reporting anti-social behaviour and other casework matters, ensuring accurate recording and correct advice is given
- Carry out administrative tasks including managing emails, generating letters, logging data, and processing orders or requests
- Take ownership of customer interactions and follow up to ensure satisfaction
- Provide reception cover, welcoming visitors and maintaining a professional front-of-house environment
Candidate Profile
- Experience in a customer service or contact centre environment
- Excellent communication and interpersonal skills
- Strong attention to detail and the ability to problem solve under pressure
- Ability to manage time effectively and prioritise competing tasks
- Proficient with Microsoft Office and confident in learning new systems
- Experience within housing or public services (desirable but not essential)
- A positive, flexible, and professional approach to work
- Committed to delivering inclusive, respectful, and high-quality service
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Housing Customer Service Advisor employer: Service Care
Service Care Solutions is an excellent employer for Multi Traders, offering a supportive work culture that prioritises employee growth and development. With a focus on responsive repairs in the community of Rugby, employees benefit from a company van, optional on-call payments, and comprehensive in-house training, ensuring they have the tools and skills needed to excel in their roles. Join a team that values professionalism and respect while providing meaningful service to local residents.
