Housing Case Worker Type of Service: Homelessness Support / Housing Association Location: Tower Hamlets, East London Temp Ongoing Pay Rate: £15.70 per hour LTD / £13.38 per hour PAYE (inclusive of holiday pay)
Summary We are currently recruiting for a Housing Case Worker to join an established homelessness charity at The Dellow Centre in Tower Hamlets, London. This is an excellent opportunity for an experienced housing professional to support rough sleepers and vulnerable individuals at risk of homelessness to access suitable accommodation and move towards independent living.
THE ROLE
As a Housing Case Worker, you will provide practical housing support and case management to individuals experiencing homelessness or rough sleeping across the London Borough of Tower Hamlets. Working collaboratively with health services and other partner organisations, you will help clients access appropriate accommodation, overcome barriers to housing and achieve positive, sustainable outcomes.
- Supporting rough sleepers and individuals at risk of homelessness to access suitable and sustainable accommodation.
- Managing a caseload of vulnerable clients, assessing their housing needs and developing individual support plans.
- Providing housing advice, guidance and practical assistance to help clients navigate housing options and homelessness services.
- Working in partnership with local authorities, health services, charities and other support agencies to coordinate client support.
- Identifying barriers to securing accommodation and helping clients access relevant services, benefits and specialist support.
- Maintaining accurate case records, documenting client progress and ensuring all relevant information is recorded appropriately.
- Promoting client wellbeing, independence and engagement with services to support individuals in moving away from street homelessness.
THE CANDIDATE
The successful candidate will have previous experience in a Housing Case Worker, Housing Support Worker, Homelessness Officer or similar housing-related role, ideally supporting rough sleepers and vulnerable adults. You will have a strong understanding of homelessness services and the ability to build positive relationships with clients experiencing complex challenges.
- Experience supporting individuals who are homeless, rough sleeping or at risk of losing their accommodation.
- Knowledge of housing options, homelessness prevention, accommodation pathways and relevant support services.
- Strong communication and interpersonal skills, with the ability to engage effectively with vulnerable individuals and external agencies.
- Experience managing a caseload, maintaining accurate case notes and developing appropriate support plans.
- The ability to work independently and as part of a multidisciplinary team, demonstrating empathy, resilience and a person-centred approach.
THE CONTRACT
Working Hours: Full-time, 35 hours per week, Monday to Friday, 9:00am–4:30pm, with a 30-minute unpaid break.
Location: The Dellow Centre, Tower Hamlets, London E1 7SA. This is an entirely on-site role, with Aldgate East the nearest Underground station.
Length of Contract: Initially 4 weeks, with the potential to extend up to 3 months, subject to recruitment requirements and review.
Pay Rate: £15.70 per hour LTD company rate. The PAYE equivalent is £13.38 per hour, inclusive of holiday pay.
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Housing Case Worker employer: Service Care
Service Care Solutions is an excellent employer for Multi Traders, offering a supportive work culture that prioritises employee growth and development. With a focus on responsive repairs in the community of Rugby, employees benefit from a company van, optional on-call payments, and comprehensive in-house training, ensuring they have the tools and skills needed to excel in their roles. Join a team that values professionalism and respect while providing meaningful service to local residents.
