Homeownership Officer Islington Full Time Temp - Perm A fantastic opportunity to join a well-respected Housing Association in Islington as a Homeownership Officer, providing expert leasehold and homeowner support across a busy portfolio.
THE ROLE
As a Homeownership Officer, you will deliver a high-quality, customer-focused service to homeowners, ensuring queries are resolved efficiently and estates are well managed.
- Managing homeowner enquiries including covenant breaches, ASB and general leasehold queries
- Liaising with contractors and managing agents to ensure repairs and estate services are delivered to a high standard
- Processing staircasing, resales, lease extensions and Right to Acquire applications
- Assisting with service charge calculations, enquiries and statutory Section 20 consultation
- Welcoming new residents and ensuring a professional onboarding experience
- Monitoring communal areas and neighbourhood standards, ensuring compliance with health & safety
- Recording all customer contact accurately on the housing management system
THE CANDIDATE
The successful candidate will have previous experience in a similar Homeownership, Leasehold, or Housing Officer role within the housing sector.
- Strong knowledge of leasehold management and the affordable housing sector
- Experience working with housing management systems
- Excellent customer service skills with a proactive, solution-focused approach
- Ability to work independently, manage time effectively and prioritise workloads
- Strong communication and relationship-building skills with internal and external stakeholders
THE CONTRACT
Working Hours: 35 hours per week
Length of Contract: 3 Months, Monday to Friday, 9am–5pm
Rate: £24.00 to £28.00 per hour LTD. PAYE equivalent £20.46 – £23.87 per hour (inclusive of holiday pay)
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Homeownership Officer employer: Service Care
Service Care Solutions is an excellent employer for Multi Traders, offering a supportive work culture that prioritises employee growth and development. With a focus on responsive repairs in the community of Rugby, employees benefit from a company van, optional on-call payments, and comprehensive in-house training, ensuring they have the tools and skills needed to excel in their roles. Join a team that values professionalism and respect while providing meaningful service to local residents.
