Job Title: Repairs Scheduler Location: Havant PO9 Work Pattern: 35 hours per week Contract: Temp Ongoing
Our client is looking for an Trade Scheduler to join a busy Property Services team. This is an excellent opportunity for someone with strong scheduling, customer service and administrative experience to play a key role in ensuring maintenance works are delivered efficiently and within agreed service standards. As a Trade Scheduler, you will be responsible for planning and coordinating the workload of trade operatives, ensuring appointments are scheduled effectively and completed within target timescales. You will act as a key point of contact for customers and operatives, helping to maximise productivity, minimise downtime and deliver an excellent customer experience.
Key responsibilities:
- Schedule and manage operatives' diaries, ensuring appointments are attended as planned.
- Liaise with customers and operatives to arrange and reschedule appointments where necessary.
- Monitor outstanding jobs and proactively manage workloads to prevent overdue repairs.
- Prioritise emergency and urgent works in line with service requirements.
- Allocate work to the most appropriate trade operative to maximise first-time fix rates.
- Ensure operatives have the necessary materials and information to complete works efficiently.
- Plan appointments to minimise travel time and maximise productivity.
- Work closely with supervisors, managers and operational teams to achieve performance targets.
- Monitor job completion quality and punctuality, escalating performance concerns where required.
- Maintain accurate records and update the contract management system in a timely manner.
- Process subcontractor completion reports and manage future appointment scheduling.
Essential Criteria
- Previous experience in a scheduling, planning, workforce coordination or repairs administration role.
- Experience working within social housing, property maintenance, facilities management or a similar environment is highly desirable.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent customer service and communication skills.
- Good attention to detail and accurate data entry skills.
- Proficient in Microsoft Office, including Word and Excel.
- Ability to work effectively both independently and as part of a team.
- Comfortable working in a fast-paced environment and meeting performance targets.
#J-18808-Ljbffr
Repairs Scheduler in Havant employer: Service Care
Service Care Solutions is an excellent employer for Multi Traders, offering a supportive work culture that prioritises employee growth and development. With a focus on responsive repairs in the community of Rugby, employees benefit from a company van, optional on-call payments, and comprehensive in-house training, ensuring they have the tools and skills needed to excel in their roles. Join a team that values professionalism and respect while providing meaningful service to local residents.
