At a Glance
- Tasks: Lead and improve responsive repairs and voids services for a local authority.
- Company: Local Authority in the West of England with a focus on community housing.
- Benefits: Competitive pay, 37 hours per week, and a six-month ongoing contract.
- Other info: Opportunity to shape strategic direction and drive service improvements.
- Why this job: Make a real difference in housing services while leading a dedicated team.
- Qualifications: Extensive experience in social housing and strong leadership skills required.
This is a senior leadership position responsible for the delivery and ongoing improvement of responsive repairs and voids services across the Council's housing stock. The role will lead operational teams and contractors to ensure high‐quality, customer‐focused repair services, while contributing to the wider strategic direction of Housing Services.
Responsibilities
- Lead the delivery of responsive repairs and empty homes (voids) service
- Oversee surveying, diagnostics, scheduling and operational performance
- Manage contractor performance to ensure quality, value and compliance
- Ensure properties are maintained to a safe and compliant standard
- Drive service improvement, efficiency and customer satisfaction
- Manage budgets and resources to meet financial and performance targets
- Work closely with senior stakeholders and elected members
- Contribute to wider Housing Service leadership and strategy
Qualifications
- Extensive experience managing responsive repairs within a social housing environment
- Proven track record at a senior management or Head of Service level
- Strong contractor and performance management experience
- Experience managing budgets and delivering efficiencies
- Excellent stakeholder management skills within a public sector setting
- Strong leadership and team development capability
Head Of Repairs in West Bromwich employer: Service Care Solutions
As a leading local authority in the West of England, we pride ourselves on being an excellent employer that values its employees and fosters a collaborative work culture. Our commitment to professional development ensures that you will have ample opportunities for growth while making a meaningful impact on the community through high-quality housing services. With competitive pay and a focus on employee well-being, we offer a rewarding environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Repairs in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the local authority's recent projects and challenges. This will help us demonstrate our knowledge and show how we can contribute to their goals, especially in improving responsive repairs.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or colleagues to refine our answers and boost our confidence. Focus on showcasing our leadership skills and experience in managing contractors effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won’t find anywhere else.
We think you need these skills to ace Head Of Repairs in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Repairs role. Highlight your experience in managing responsive repairs and any relevant achievements that showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've improved services or managed teams in the past. Let us know what makes you tick!
Showcase Your Stakeholder Management Skills:In your application, emphasise your experience with stakeholder management. We’re looking for someone who can effectively communicate and collaborate with various parties, so share any relevant experiences that demonstrate your ability to build strong relationships.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and culture!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of responsive repairs and voids services. Understand the specific challenges faced in the local authority context and be ready to discuss how you've tackled similar issues in the past.
✨Showcase Your Leadership Skills
As a Head of Service, your leadership style is crucial. Prepare examples that highlight your experience in managing teams and contractors, focusing on how you've driven service improvements and enhanced customer satisfaction.
✨Budget Savvy
Be ready to discuss your experience with budget management. Think of specific instances where you've successfully managed resources to meet financial targets while ensuring high-quality service delivery.
✨Engage with Stakeholders
Demonstrate your stakeholder management skills by preparing to talk about how you've worked with senior stakeholders and elected members in the past. Highlight your ability to communicate effectively and build strong relationships within a public sector setting.
