At a Glance
- Tasks: Coordinate and schedule trade operatives to ensure efficient maintenance delivery.
- Company: Join a dynamic Property Services team in Havant.
- Benefits: Gain valuable experience in a fast-paced environment with potential for growth.
- Other info: Perfect for those looking to kickstart their career in property services.
- Why this job: Be the key contact that keeps everything running smoothly and enhances customer satisfaction.
- Qualifications: Experience in scheduling or administration, strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Havant PO9
Work Pattern: 35 hours per week
Contract: Temp Ongoing
Our client is looking for a Trade Scheduler to join a busy Property Services team. This is an excellent opportunity for someone with strong scheduling, customer service and administrative experience to play a key role in ensuring maintenance works are delivered efficiently and within agreed service standards.
As a Trade Scheduler, you will be responsible for planning and coordinating the workload of trade operatives, ensuring appointments are scheduled effectively and completed within target timescales. You will act as a key point of contact for customers and operatives, helping to maximise productivity, minimise downtime and deliver an excellent customer experience.
Key responsibilities:
- Schedule and manage operatives' diaries, ensuring appointments are attended as planned.
- Liaise with customers and operatives to arrange and reschedule appointments where necessary.
- Monitor outstanding jobs and proactively manage workloads to prevent overdue repairs.
- Prioritise emergency and urgent works in line with service requirements.
- Allocate work to the most appropriate trade operative to maximise first-time fix rates.
- Ensure operatives have the necessary materials and information to complete works efficiently.
- Plan appointments to minimise travel time and maximise productivity.
- Work closely with supervisors, managers and operational teams to achieve performance targets.
- Monitor job completion quality and punctuality, escalating performance concerns where required.
- Maintain accurate records and update the contract management system in a timely manner.
- Process subcontractor completion reports and manage future appointment scheduling.
Essential Criteria:
- Previous experience in a scheduling, planning, workforce coordination or repairs administration role.
- Experience working within social housing, property maintenance, facilities management or a similar environment is highly desirable.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent customer service and communication skills.
- Good attention to detail and accurate data entry skills.
- Proficient in Microsoft Office, including Word and Excel.
- Ability to work effectively both independently and as part of a team.
- Comfortable working in a fast-paced environment and meeting performance targets.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions.
Trades Scheduler employer: Service Care Solutions
Join our dynamic Property Services team in Havant, where we prioritise a collaborative work culture and value each employee's contribution. As a Trades Scheduler, you'll benefit from ongoing professional development opportunities while enjoying a supportive environment that fosters teamwork and excellence in customer service. With a focus on efficiency and quality, we ensure that our employees are equipped with the tools they need to succeed and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Trades Scheduler
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property services sector and let them know you're on the lookout for a Trades Scheduler role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your scheduling and customer service skills. Think of examples from your past experiences that showcase how you’ve effectively managed workloads and communicated with customers.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and work style. Use our website to find roles that excite you, and tailor your approach to each one!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Trades Scheduler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your scheduling and customer service experience. We want to see how your skills match the role of a Trades Scheduler, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Property Services team. Keep it friendly and professional, and let us know what excites you about this opportunity.
Show Off Your Organisational Skills:In your application, give examples of how you've managed multiple priorities in the past. We love seeing candidates who can juggle tasks effectively, especially in a fast-paced environment like ours!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the Trades Scheduler role. Don’t miss out!
How to prepare for a job interview at Service Care Solutions
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling and planning skills. Be ready to discuss your previous experience in managing diaries and coordinating workloads, as this is crucial for the Trades Scheduler role.
✨Show Off Your Customer Service Skills
Since you'll be a key point of contact for customers, prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or improved customer satisfaction.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple priorities and keep everything organised. You might want to share specific tools or methods you use to stay on top of tasks and deadlines.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Understanding their approach to property services and customer care will help you align your answers with what they’re looking for in a candidate.
