At a Glance
- Tasks: Support vulnerable tenants and help them maintain stable tenancies through proactive interventions.
- Company: Respected Housing Association in Leyland with a focus on community support.
- Benefits: Full-time role with opportunities for professional development and impactful work.
- Other info: Join a dynamic team dedicated to helping the community thrive.
- Why this job: Make a real difference in people's lives by promoting independence and preventing tenancy breakdown.
- Qualifications: Experience in tenancy support and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
A respected Housing Association in Leyland is looking to recruit an experienced Tenancy Sustainment Officer to support vulnerable tenants and help sustain successful tenancies through proactive support, tenancy interventions, and partnership working with external agencies.
THE ROLE
The Tenancy Sustainment Officer will deliver high-quality tenancy support services to new and existing tenants, helping customers maintain stable and sustainable tenancies while promoting independence and preventing tenancy breakdown.
- Completing pre-tenancy affordability and sustainability assessments
- Managing a caseload of tenants requiring tenancy sustainment support
- Developing, monitoring, and reviewing tailored support plans
- Supporting vulnerable tenants with complex needs through one-to-one, telephone, and crisis support
- Working closely with internal departments and external agencies including DWP, social services, and voluntary organisations
- Identifying safeguarding concerns and escalating issues appropriately
- Assisting tenants with welfare benefit claims, budgeting, and income maximisation
- Promoting arrears prevention and supporting tenancy sustainment initiatives
- Maintaining accurate case records and monitoring support outcomes
- Encouraging customer engagement and reducing tenancy failures and abandonments
THE CANDIDATE
The successful candidate will have experience in a similar role and possess strong communication and interpersonal skills.
Tenancy Sustainment Officer employer: Service Care Solutions
As a leading Housing Association in Leyland, we pride ourselves on being an excellent employer that values the well-being and professional growth of our staff. Our supportive work culture fosters collaboration and innovation, providing employees with opportunities for training and development while making a meaningful impact in the community. With a focus on promoting independence among vulnerable tenants, our team enjoys a rewarding experience that not only enhances their skills but also contributes to the betterment of society.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Sustainment Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your interview game on point! Research common questions for tenancy support roles and practice your answers. We want you to feel confident and ready to showcase your skills in helping vulnerable tenants.
✨Tip Number 3
Showcase your passion for tenant support! When you get the chance to chat with potential employers, share your experiences and how you've made a difference in previous roles. Let them see your commitment to promoting independence and preventing tenancy breakdown.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the Tenancy Sustainment Officer position. Plus, it shows you're serious about joining our team and making a positive impact in Leyland.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience and skills that match the Tenancy Sustainment Officer role. We want to see how your background aligns with supporting vulnerable tenants and promoting tenancy sustainability.
Showcase Your Communication Skills:As a Tenancy Sustainment Officer, you'll be working closely with tenants and external agencies. Use your application to demonstrate your strong communication skills, whether it's through examples of past experiences or how you approach problem-solving.
Highlight Relevant Experience:If you've got experience in housing support, social services, or working with vulnerable groups, make sure to shout about it! We love seeing candidates who have hands-on experience that can directly benefit our tenants.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you understand the role of a Tenancy Sustainment Officer inside out. Familiarise yourself with the key duties mentioned in the job description, like managing caseloads and supporting vulnerable tenants. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to support tenants and manage complex needs. Think about times when you've successfully helped someone through a crisis or worked with external agencies. These stories will make you stand out as a candidate who can hit the ground running.
✨Ask Smart Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the organisation and the team you'll be working with. Ask about their approach to tenancy sustainment or how they measure success in this role. This shows that you're engaged and serious about making a positive impact.
✨Be Personable and Approachable
As a Tenancy Sustainment Officer, you'll need to build rapport with tenants and colleagues alike. During the interview, let your personality shine through. Smile, maintain eye contact, and be friendly. This will help the interviewers see you as someone who can connect with vulnerable tenants and foster a supportive environment.
