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- Tasks: Support the Tenancy and Estates team with essential admin and customer service tasks.
- Company: Join a busy Housing Management team in Kirkby in Ashfield.
- Benefits: Earn £16.20 per hour with valuable experience in housing management.
- Why this job: Make a difference in residents' lives while developing your skills.
- Qualifications: Experience in housing or customer service, strong communication skills required.
- Other info: Fully office-based role with opportunities for growth in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
An exciting opportunity has arisen for a Tenancy Services Administrator / Housing Support Officer to join a busy Housing Management team on a 6-month temporary basis. This role plays a key part in supporting tenancy and estate services and ensuring residents receive a responsive, high-quality housing service.
The Role: Working within the Tenancy / Estates team, you will provide essential administrative and customer service support to Housing Officers, helping to deliver an effective and efficient housing management service. This is a fully office-based role.
Key Responsibilities:
- Supporting the Tenancy and Estates team with a wide range of housing management administration
- Managing appointments for Housing Officers, including housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews
- Handling enquiries from tenants and residents via telephone, email and face‑to‑face contact
- Administering requests relating to mutual exchanges, successions, assignments and tenancy permissions
- Processing requests for keys/fobs, TV licences, screening checks and other tenancy-related referrals
- Assisting Housing Officers with inspections, safe and well checks and tenancy visits where required
- Dealing with correspondence, preparing standard and non‑standard letters
- Maintaining accurate electronic housing management and filing systems
- Collecting and preparing statistical, performance and management information
- Providing reception cover and general administrative support as required
What We’re Looking For:
- Previous experience within a housing, local authority or social housing environment
- Strong customer service and call‑handling experience
- Confidence working with the public and handling sensitive enquiries
- Excellent communication and organisational skills
- Strong IT skills, particularly across Microsoft Word, Excel and Outlook
- Ability to manage workload effectively, work to deadlines and use initiative
- A team player who can also work independently with minimal supervision
Additional Information:
- Fully office-based role (no hybrid working)
- Must be able to work from the Kirkby in Ashfield office and other council locations if required
- Opportunity to gain valuable experience within a housing management service
To apply or find out more, please contact George Westhead at Service Care Solutions.
Tenancy Services Coordinator employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Services Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Even if it's an office-based role, looking professional can make a great first impression. Choose an outfit that reflects the company's vibe while still making you feel confident.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tenancy Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing or customer service. We want to see how your skills match the role of a Tenancy Services Coordinator, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing services and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your IT Skills: Since strong IT skills are a must, make sure to mention your proficiency with Microsoft Word, Excel, and Outlook. If you have any specific examples of how you've used these tools effectively, share them with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you understand the key responsibilities of a Tenancy Services Coordinator. Familiarise yourself with housing management processes, customer service best practices, and the specific duties mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves handling sensitive enquiries and providing support to residents, be ready to share examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or went above and beyond for someone – this will demonstrate your suitability for the position.
✨Prepare for Common Questions
Anticipate questions related to your experience in housing or social services, as well as your organisational skills. Practice responses to questions like 'How do you handle difficult tenants?' or 'Can you describe a time when you managed multiple tasks effectively?' This preparation will help you feel more at ease during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
