At a Glance
- Tasks: Manage tenancies, support residents, and tackle anti-social behaviour in Waltham Forest.
- Company: Respected Housing Association focused on community and customer care.
- Benefits: Competitive pay, flexible hours, and a chance to make a real difference.
- Other info: Full-time role with opportunities for personal growth and development.
- Why this job: Join a team dedicated to improving lives and communities through effective housing management.
- Qualifications: Experience in tenancy management and strong communication skills required.
The predicted salary is between 48000 - 56000 € per year.
An excellent opportunity has become available for an experienced Tenancy Officer to join a respected Housing Association, managing a Waltham Forest patch and delivering a customer-focused tenancy management service with a strong emphasis on ASB case management and tenancy sustainment.
THE ROLE
- The Tenancy Officer will be responsible for delivering an effective neighbourhood and tenancy management service, carrying out tenancy visits, managing ASB cases, and supporting residents to sustain their tenancies across the Waltham Forest area.
- Manage a designated patch of properties across Waltham Forest.
- Conduct tenancy visits and tenancy audits to ensure compliance and tenancy sustainment.
- Investigate and manage anti-social behaviour cases from initial report through to resolution.
- Work closely with residents, partner agencies, and support services to resolve tenancy-related issues.
- Maintain accurate tenancy records, case notes, and reports in line with housing policies and procedures.
- Identify safeguarding concerns and make appropriate referrals where required.
- Deliver a visible and responsive housing management service focused on excellent customer care.
THE CANDIDATE
- The successful candidate will have previous experience working in a Tenancy Officer or Housing Officer role within a Housing Association or Local Authority setting, with strong experience managing ASB cases.
- Proven experience managing anti-social behaviour and tenancy breaches.
- Strong knowledge of housing management and tenancy legislation.
- Experience carrying out tenancy visits and resident engagement.
- Excellent communication and conflict resolution skills.
- Full UK driving licence and access to a vehicle is essential for managing the patch.
THE CONTRACT
- WORKING HOURS: Full Time
- LENGTH OF CONTRACT: 3 Month Contract
- RATE: The pay for the role is £27.07 per hour LTD company rate. The PAYE equivalent is £23.08 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate.
Tenancy Officer employer: Service Care Solutions
Join a respected Housing Association as a Tenancy Officer in Waltham Forest, where you will be part of a supportive and dynamic team dedicated to delivering exceptional customer-focused services. With a strong emphasis on employee growth and development, we offer a collaborative work culture that values your contributions and provides opportunities for professional advancement. Enjoy the unique advantage of working in a community-oriented environment, making a meaningful impact on residents' lives while benefiting from competitive pay and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your research hat on! Familiarise yourself with the specific Housing Association you're applying to. Understanding their values and recent projects can help you tailor your approach and show them you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions related to ASB case management and tenancy sustainment. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Tenancy Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Tenancy Officer or in a similar role. We want to see how your skills match the job description, especially your ASB case management and tenancy sustainment experience.
Showcase Your Communication Skills:Since this role involves working closely with residents and partner agencies, it's crucial to demonstrate your excellent communication and conflict resolution skills. Use examples from your past roles to illustrate this.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you the best fit for the Tenancy Officer position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and tenancy legislation. Familiarise yourself with the specific challenges faced in the Waltham Forest area, especially around ASB case management. This will show that you're not just interested in the role, but that you understand the context in which you'll be working.
✨Showcase Your Experience
Prepare to discuss your previous experience as a Tenancy Officer or Housing Officer. Be ready to share specific examples of how you've managed ASB cases or conducted tenancy visits. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Your Communication Skills
Since excellent communication is key in this role, think about how you can demonstrate this during the interview. Practice active listening and be clear and concise in your responses. You might even want to prepare a few questions to ask the interviewer that show your interest in resident engagement and conflict resolution.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential situations you might encounter as a Tenancy Officer, such as dealing with a difficult resident or managing a tenancy breach. Prepare your thought process on how you'd handle these scenarios to showcase your critical thinking and decision-making abilities.
