At a Glance
- Tasks: Lead nationwide operations, ensuring high service standards and compliance.
- Company: Rapidly growing facilities management business with a strong national presence.
- Benefits: £62,000 salary, company vehicle, ongoing training, and excellent career prospects.
- Other info: Opportunity for career progression in a supportive and ambitious organisation.
- Why this job: Join a dynamic team and make a significant impact in a fast-paced environment.
- Qualifications: Extensive experience in facilities management and strong leadership skills required.
The predicted salary is between 62000 - 62000 € per year.
Our client is a rapidly growing national facilities management business with operations across the UK. Due to continued expansion and the securing of several long-term contracts, they are now looking to appoint an experienced and driven Head of Operations to join their senior leadership team. This is an excellent opportunity for an ambitious operational leader with a strong background in facilities services, compliance, training, and health & safety to join a fast-paced organisation offering long-term stability, career progression, and the chance to make a significant impact across a nationwide operation.
The Role
Reporting into senior management, the Head of Operations will support the strategic and day-to-day management of nationwide operational activities, ensuring high service standards, operational efficiency, workforce development, and full compliance across all contracts. This role requires a hands-on leader who is comfortable operating within a fast-moving multi-site environment and capable of balancing operational delivery with training and health & safety responsibilities.
Key Responsibilities
- Support the operational management and strategic oversight of nationwide contracts
- Ensure consistent service delivery and high levels of client satisfaction
- Lead, develop, and motivate operational teams across multiple sites
- Deliver training to internal staff and external clients in line with BESA TR-19 standards
- Design and implement training programmes to improve workforce capability and compliance
- Take ownership of health & safety across all operational activities
- Conduct audits, inspections, risk assessments, and compliance reviews
- Ensure adherence to all relevant legislation, standards, and best practices
- Drive operational improvements, efficiencies, and continuous improvement initiatives
- Support business growth through strong operational leadership
Candidate Requirements
- Extensive experience within the facilities management or facilities services sector
- Previous experience within a senior operational leadership role
- Proven background in training delivery and staff development
- Train the Trainer qualification (essential)
- NEBOSH or equivalent Health & Safety qualification
- Strong understanding of BESA TR-19 and industry compliance standards
- Demonstrable leadership and people management experience
- Excellent organisational and communication skills
- Ability to manage multiple priorities within a nationwide operation
- Full UK driving licence
Package & Benefits
- Salary: £62,000
- Company vehicle
- Ongoing training and development opportunities
- Excellent long-term career prospects within a growing organisation
If you are interested in this role, please apply or contact Josh for more information.
Contact: Josh Hull at Service Care Solutions on 01772 208967 or via email at
Head of Operations in Sunderland employer: Service Care Solutions
Join a rapidly growing national facilities management business in Newcastle upon Tyne, where you will be part of a dynamic team that values operational excellence and employee development. With a competitive salary of £62,000 and a company vehicle, this role offers not only long-term stability but also ample opportunities for career progression and personal growth within a supportive work culture. Embrace the chance to make a significant impact while enjoying ongoing training and a commitment to health and safety across all operations.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in making an impact.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams, improved operational efficiency, or handled compliance issues in the past. This will demonstrate that you're the hands-on leader they're looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Head of Operations in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in facilities management, compliance, and training to show us you’re the right fit for the Head of Operations role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've led teams and improved operational efficiency in previous roles to grab our attention.
Showcase Your Leadership Skills:We want to see your leadership style! Include examples of how you've motivated teams and driven improvements in past positions. This will help us understand how you can make an impact across our nationwide operations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Service Care Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and compliance standards, especially BESA TR-19. Being able to discuss these topics confidently will show that you're not just a leader but also someone who understands the nitty-gritty of the industry.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, particularly in multi-site environments. Think about specific challenges you faced and how you motivated your team to overcome them. This will help demonstrate your hands-on leadership approach.
✨Be Ready to Discuss Training Initiatives
Since training is a key part of the role, come prepared with ideas for training programmes you've implemented or would like to implement. Highlight your Train the Trainer qualification and how it has helped you develop staff capabilities in previous roles.
✨Health & Safety Matters
Familiarise yourself with health and safety regulations relevant to the role. Be ready to discuss how you've ensured compliance in past positions and any audits or inspections you've conducted. This will show that you take health and safety seriously and can manage it effectively.
